1. If something goes wrong, even if it's not your fault, apologize once or twice.

But apologizing profusely doesn't make the situation much better, and gives the customer more leeway to complain. Say sorry once or twice, offer a solution, and move on.

2. How to make small talk.

After a few months, I could hold a conversation about color schemes, the weather, and any other random bits that came to my mind. It only gets easier to talk to people, and if you're quiet like I was, having any kind of job will help you to become more comfortable with talking to people.

3. It's important to talk to your coworkers.

My first few months working, I was really quiet and kept mostly to myself. But your coworkers are all in the same boat as you, and talking/joking around with them makes the job more enjoyable and helps time pass quicker.

4. Knowing when something is important enough to contact the manager.

When it gets really busy in the store, the manager can usually be found jogging around, rushing to wherever they're needed next - they're stressed enough as it is, and calling them for small problems will only add to that. Some customers demand to see a manager for problems that a cashier can easily fix, or just because they want to hear something from the manager, not a college student. This can be frustrating, especially when you have a long line and the manager is busy with something else. Sometimes it's best to consult a nearby coworker. Learning when it's appropriate to call the manager or have them come in person to speak to a customer is vital for a happy customer and a happier manager.

5. Taking Rude Remarks in Stride

While there a lot of kind customers out there (thank you!), I have come across way too many people that talk down to me because of my job. Learning how to bounce back from snide remarks and rude comments is one of those things you end up realizing the hard way. Remember, if they don't know you personally, don't take anything they say to heart.

Working in retail is no easy task, yet we always find ourselves coming back week after week- mostly because we're broke. It's a shame retail workers don't receive tips.