I Worked In Retail And It Ruined My Outlook On Humanity
Lifestyle

I Worked In Retail And It Ruined My Outlook On Humanity

Maybe the customer isn't always right

13915
Pixabay

I started working when I was 16 at the local concert hall in Naples. I spent four years there as an usher and worked my way up to be a Floor Captain. I had more responsibility and made sure to assist my fellow ushers with any patron-related issues.

I started working at this place because I wanted to help people further enjoy the world-renowned live entertainment that would visit the popular venue. Had I known then that people were going to make me see the world differently, I probably would've avoided retail and customer service for as long as I possibly could.

I know that being a young adult with no experience makes getting a job in retail a lot easier than trying to work in an office as an assistant or a temp. It's easy to train people at our age and we don't complain about paychecks as much as the average 30-year-old employee would.

However naive and young we are, though, we are still human and we do have feelings. We tend to feel hurt when customers talk back to us, insult our work ethic, or are just straight up rude. But who wouldn't?

I have been called some nasty names, whether it was from the time I worked at a retail clothing store or at a grocery store. Being a cashier is probably the most painful torture we have to endure.

Having to stand all day, sometimes without a mat to cushion the hard tile beneath us, having to hear the complaints of our "terrible" store, or having to call a manager when the customer begins to make us feel a little too worthless.

The worst part is, I was always told I'd be perfect for retail or customer service because I was personable, I wanted to make the customer as comfortable as possible, and because I had a warm and welcoming disposition. So I thought, I must be able to do really well in a job where I have to smile and help people.

And then I got hired and all my predisposed notions of helping people and smiling and making their time at our establishment worthwhile went right out the window. Sometimes the hardest part to handle is when you try your best to fix the problem they come to you with, and then they dismiss your idea.

Don't get me started on managers. Let's say that a customer is returning an item and wants another item that is defective for half price. You explain that because they're the same price, you can exchange them and they'd still be getting the item for free.

However simple this explanation is, they would rather have it their way. As soon as you call a manager to set the customer straight, they undermine you and make you out to be the bad guy. That makes a lot of sense, right?

Sometimes I want to work in a small cubicle with only my colleagues surrounding me so it's not a surprise what I may have to deal with every day. Working in customer service or retail has disappointed me thoroughly and I only wish I could have the same vigor I had for wanting a job in this type of business.

I know I'll have to endure the pain just a little longer, but one day I'll be able to look back at the lousy times I had in retail and thank the lucky stars that I'll never have to hear, "Do you work here?" Especially when I'm wearing a uniform and nametag.

From Your Site Articles
Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Lifestyle

Founders Of Color Q&A: Yarlap's MaryEllen Reider On Destigmatizing Women's Health

The father-daughter duo co-founded the brand and has since generated a passionate, dedicated community of women.

MaryEllen Reider

I was lucky enough to meet MaryEllen Reider over a decade ago as a fellow freshman in college. Since then, I had the luxury of being able to witness her evolution from the faithful companion I went to my first job fair with to the woman who is now a pioneer in destigmatizing the portrayal of women's reproductive health.

Keep Reading... Show less

My favorite Editor was feeling under the weather yesterday. All I wanted was to make her a vegan iced matcha latte. With distance forbidding it, I instead decided to write up this quick, easy recipe. I made it to be vegan and organic for optimal health benefits.

Matcha green tea is made from grounded green tea leaf and it comes with the most antioxidant boost ever.

Keep Reading... Show less

This coffee brand is USDA organic. Newman's Own Keurig coffee flavors are all organic. They have French Roast, Decaf, and a Special Blend. I'm in a committed relationship with the French Roast flavor. The smell alone from dispensing 1 cup of coffee sets a whole cafe jazz vibe.

I'm already relaxed when I smell the coffee all ready for dressing. The way I make my coffee is simple and sweet, literally. I add a spoon of organic brown sugar and a splash of organic almond vanilla milk. This cup of coffee has changed my life forever. I have never been so productive in my life and I truly believe it's because the coffee is organic.

Keep Reading... Show less

These organic, cruelty-free skincare products are great for hot, sweaty summers. I use them every day, so you will find my honest opinion about them all. I highly recommend using organic products because they are least likely to be harmful to your body.

This may seem like an extra step when it comes to your beauty routine, but it's really easy. These 5 products could be the start of your next beauty venture.

Keep Reading... Show less
Lifestyle

These 5 Black Handbag Designers Should Be On Every Accessory Lover's Radar

With the push to support more Black-owned businesses, we've put together a list of Black owned handbag designers.

Ever since the current upheaval of societal silence happening in the country caused by the #BlackLivesMatter movement, there has been a bigger push for people to support Black-owned businesses.

Granted, there are a lot fo Black-owned businesses to support, it just takes time to find them. With that being said, fashion is a sector, just like any sector really, in a culture that still has people of color calling out for more diversity.

Keep Reading... Show less
Health and Wellness

Feel A Lil' Better: Because Therapy Dogs Aren't Just Cute, They're Working

Your weekly wellness boost from Odyssey.

No matter how good (or bad) you'd describe your health, one thing is for sure: a little boost is ALWAYS a good idea. Whether that's reading a new, motivating book, or listening to a song that speaks to your soul, there are plenty of resources to help your health thrive on any given day.

There are many different ways people overcome obstacles in their lives. Thankfully, the stigma surrounding therapy is slowly (but surely) slipping away and we're opening up about our problems and needs. For some, a good workout is just as relaxing. Others are learning how meditation can be a helpful tool in their mental health journey.

Keep Reading... Show less
Facebook Comments