I'm sure, like me, many of you received lots of gift cards over the holidays. After working retail seasonally, here are a few tips that I learned in order to make the employees at your favorite store just a little happier and not want to charge you extra on your purchase for being awful. Here are some times when you should be nicer to retail workers than you actually are!
1. When they go out of their way to help you.
Believe it or not, retail workers have more to do than just help customers. They have to fold tables, scan things into inventory, clean up sections, make sure everything is in the right place in the store, manage returns...you get the picture. So be grateful when an employee asks you if you need help finding anything, and really be grateful if they actually help you find it!
2. When they are cleaning up a section of the store.
Yes, they know the store is a mess. Yes, they are trying to work on it. No, they don't want you to complain about it. It's a never-ending job, and they are doing their best!
3. When they deal with your children being heathens.
There is nothing more irritating than screaming children tearing up and down aisles and knocking things off of shelves and racks, so please, be grateful that retail workers don't lose their minds over it, and don't complain to them that the store is a mess!
4. When they listen intently to your coupon problems.
Sorry, but I don't particularly care much if your Great Aunt Mary gave you that coupon and it's expired because your brother Charlie had a doctor's appointment and your kid Michelle had a soccer game so you couldn't make it to the store to go shopping in time. I can't do anything about it, I'm sorry about that.
5. When they ask you about opening a credit card or rewards card.
They know, not everyone wants one. It's OK. But they have to ask. You don't have to be mean about it! A simple "no, thank you" works just fine.
6. When you have to wait to get an item number or to talk to a manager.
Yes, I know you're irritated about it, but I can't help it if a tag was torn off of something and you have to wait a hot minute for someone to leave what they are doing, most likely walk across the store in search of your item, and then actually find it and bring it to me to scan. And I can't help that our register system has certain restrictions that only managers can access for what you want me to do (like take your expired coupons!).
All in all, I know some things about shopping are frustrating, but please remember, we understand too, and we have been on the other side of it. So I leave you with this lovely quote to remember the next time you are shopping:
"Three things in human life are important: the first is to be kind; the second is to be kind, and the third is to be kind." — Henry James
