Rules Of Retail During The Holiday Season

Rules Of Retail During The Holiday Season

When a customer threatens to "never come back to this store." -- Good, don't let the door hit you on the way out.

Author's photo

It’s hard to believe, but the holiday shopping season is upon us.

I mean, the department store where I work already has a Christmas shop set up with little trinkets, trees, ornaments and even pre-made hot chocolate powder. It’s barely the end of October, are you serious?

Seeing all these Christmas decorations really gives me anxiety.

“Should I start buying presents?”, “What if I forget to buy someone something?”, “Will I be responsible for cooking something “homemade” for our annual Christmas Party?”, “Is Starbucks selling the Caramel Brulée Latte yet?”, and most importantly “What hours am I going to work Christmas Eve?”

I think now, with the holidays creeping up on us, is an appropriate time to discuss the “Rules of Retail," for all of those crazy shoppers that sales associates just love so much.

Rule 1: Do not yell at us ... for any reason. I understand that the line you’re waiting in to pay for your items might be long, but we didn’t tell you to go shopping two nights before Christmas when everyone else decided to go shopping. Be patient or shop online. Also it doesn’t help when you scream at us then add-in “I know it’s not your fault, but…”. If you know it’s not our fault then why are you acting like it is?

Rule 2: We did not build this store for you. Shocker. I understand that some people seem to think they were born into royalty, but, unfortunately, it’s probably not true. Our attention cannot be 100 percent on you, when we are the only person our department on Black Friday during the middle of the day. I think everyone deserves wonderful customer service, don’t get me wrong, just understand that sales associates only get paid a measly $8-ish an hour, and we can’t afford (literally and figuratively) to be your personal shopper.

Rule 3: Don’t bring your toddler shopping. Just kidding (kind of.) And by “kind of” what I really mean is that, if your child is well-behaved (and even if they aren’t) keep an eye on your children. I love seeing sweet babies and toddlers and teenagers. I think it’s awesome that families get together to spend quality time shopping, what I don’t think is awesome is when your two kids take all the pillows from the department and put them in a circle on the dirty floor forming a “meditation circle” (yes, two toddlers actually did this) and then start hopping on each pillow like it is musical chairs. Don’t let that be your child. Honestly, I could go on with this rule because too many times parents think stores and store employees are free day care and they aren’t. Pay me what you would pay a daycare worker then we could talk.

Rule 4: “There’s no price on here? That must mean it's free." …Ha..Ha..Ha. Every sales associate has heard this “joke” 150,000,000 times. Please don’t say it. It’s not funny and it’s not free. I feel like I should tag other “jokes” on to this rule. There are (usually) no additional discounts that we have not specified. If the item is damaged, why do you want it? Is that extra 15 percent off is really going to make you want to buy something that’s broken. Ok, enjoy your ripped handbag. A little caveat, if you want additional discounts most stores email them to you (REAL discounts, people, not just advertisements). So, when your sales associate asks for an email, give it to them instead of passing out from saying “No” an ungodly amount of times.

Rule 5: DO NOT arrive 15 minutes before the store closes and expect to get all your shopping done. *Most Important Rule* Since our store (or any store) has been open, the closing time has always been the same, except during the holidays when we stay open an extra hour (and people still come crawling in 10 minutes before we close). Oh, you forgot your Grandma’s Christmas present and need to find one on Christmas Eve, an hour before we close? Does Christmas not come the exact same time every year? As previously mentioned, do Americans not prepare for Christmas two and a half months early? Your problem then is, in fact, YOUR problem. We stay open seven days a week. You had PLENTY of time to shop and chose not to, bye.

In all honesty, sales associates aren’t that hateful and most of us enjoy what we do and enjoy helping people shop. There are a few “bad apples” that ruin our holiday spirit and that is who this list of rules was created for. Please enjoy your holiday shopping season and please, please be kind to your sale associates!

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Disney Plus

Millions of musical-lovers around the world rejoiced when "Hamilton," the hip-hop-mixtape-turned-musical harder to get in to than Studio 54, came to Disney Plus.

For those who had the luxury of being able to watch it in person and rewatch it with us mere mortals on our screens, the experience was almost as gripping as sitting feet from Lin-Manuel Miranda himself. From the stunning sets, graceful choreography, witty dialogue, and hauntingly beautiful singing, the experience was one even my musical-averse family felt moved by.

Keep Reading... Show less
Health and Wellness

We Asked You How You Felt About Resuming 'Normal' Activities, And Some Of Your Answers Shocked Us

The New York Times asked 511 epidemiologists when they'd feel comfortable doing "normal" activities again, considering COVID-19. We asked our peers the same thing, for science.

Last month, the New York Times surveyed about 500 epidemiologists asking about their comfort level with certain activities once deemed normal — socializing with friends, going to the doctor, bringing in the mail. That's all well and good for the experts, but they are a very niche group, not the majority of the population. What do "normal" people feel safe doing? In certain states, we've seen how comfortable everyone is with everything (looking at you, Florida), but we wanted to know where Odyssey's readers fell on the comfort scale. Are they sticking with the epidemiologists who won't be attending a wedding for another year, or are they storming the sunny beaches as soon as possible?

Keep Reading... Show less
Health and Wellness

Keto Is All Fun And Games Until You're Undernourished And Almost Pass Out

Keto is just another extension of diet culture that boasts rapid weight loss, but at a steep price.

Photo by LOGAN WEAVER on Unsplash

There has been a Keto diet craze going around in the past couple of years, with many of its followers claiming significant weight loss. With any new, trendy diet claiming miraculous weight-loss, one starts to wonder what exactly is happening behind the curtain. The keto, or ketogenic, diet is a very low-carb, high-fat diet that claims to help the body shift its fuel source from carbs to fat. In the medical community it has been prescribed to patients with uncontrolled epilepsy to reduce the frequency of seizures, but other than that there is little conclusive evidence to other potential benefits.

Keep Reading... Show less

Jennifer Kustanovich is not only the president of the Odyssey at Stony Brook University but is also an illuminating yoga instructor. She's an inspiring proactive leader in the wellness industry. Her expertise in movement expands onto Zumba and high-intensity interval training (HIIT).

On the last day of her in-person class, she gave everyone a way of contacting her and made sure to check up on all her clients. She wanted to ensure that they were doing okay and to remind them that she is always there.

Keep Reading... Show less

These 5 Black Female-Owned Swimwear Brands Are Must-Haves For Your HOTTEST Summer Yet

To all the woman who put their money where their mouth is, lets do two things for the price of one.

The start of summer is always exciting,(especially after an unprecedented pandemic) and people are itching to make this particular summer count. Correction: with the amount gratefulness I have for life at this moment in time I am itching to make this summer count.

But at the same time, in the midst of social justice issues, activism is something that is at the forefront of many people's minds, including mine. With money comes power and buying Black is a way to directly help the marginalized and oppressed while getting something in return.

Keep Reading... Show less

These Are The Black-Owned Restaurants In Chicago You Should Absolutely Be Supporting

Support the movement and your appetite at the same time with these amazing spots.

The Black Lives Matter movement is taking the country by storm to crash down systematic racism and liberate people of color. However, during these changing it can be hard to determine what you can do to make an impact besides reposting Instagram stories and texting petition numbers. Instead, support Black-owned businesses or, more specifically, Black-owned restaurants. Here are some outstanding and underrated Black-owned restaurants in Chicago that can help you support the movement.
Keep Reading... Show less

10 Things To Know About LDRs, From A Couple Separated By The Atlantic Ocean AND A Pandemic

There will be challenges, but more often than not, it's worth it.

Most individuals in relationships have not been able to go on romantic dates in quite a while due to business closures in the wake of the pandemic. Other couples have encountered challenges while seeing each other face to face in the past three months due to coronavirus regulations. Long-distance relationships have unfortunately become a reality for many in this era of global health crises. Western New York native and travel journalist, Chelsea Baron, knows this all too well.

Keep Reading... Show less

5 Easy Summer Mocktail Recipes You Can Make With Items You Probably Already Have On-Hand

Keep these drinks in mind next time you're visiting your local farmer's market — you might want to grab some extra mint and limes.

With Summer 2020 in full swing comes the addition of many fresh fruits and vegetables to brighten up your dinner plate, but also your glass! Farmers markets are my personal favorite place to look for produce that is in season to make fun mocktails with.

Keep Reading... Show less
Facebook Comments