Last week, I wrote an article about the horrors of Home Depot. My uncle and I took on a remodel project for our office, and Home Depot sold us products that made the job much harder. I was frustrated with the service we received, but I am pleased to say this is no longer the case.
After writing my article, I wrote an email to Home Depot explaining everything my uncle and I had done and how it had failed. It was a long email, and I honestly didn't even know if they would look at it. My uncle actually looked it over and said it was too long.
The joke's on him - my email may have been long, but it got us a response. Much to my delight, we received an answer the next day. Not only was Home Depot sorry for all our troubles, but they refunded my uncle $280.
Funny enough, the cost of the peel-and-stick vinyl tiles we were thinking of buying from Menards costed $280.
Before we bought from Menards, however, we gave Home Depot one last try. They had promised us an employee discount on our next purchase, so we checked out their vinyl tiles.
The employee that helped us was very knowledgeable about all kinds of tile, ceramic and vinyl. He showed us all the different types, explained the pros and cons of each option, and instructed us on the installation process. It was very satisfying to receive such good care and assistance after our previous dealings.
In the end, we went with Menards, but only because it was cheaper and they had a certain tile that we really liked. Home Depot was super helpful, and we probably would have bought from them if they had the same tile.
We also have Home Depot to thank for completely covering the cost of the new floor. It's only been two days and I am nearly done installing the tile - it's massively easier than the whole awful process of painting the concrete. And honestly, I think this tile looks better than the paint we chose.
Once it's done, our office is going to look really nice. It's been a long, painful process, but we are finally in the home stretch, and I can't wait to see the final product.
On another good note, Six Flags America FINALLY gave me my refund. It only took them a month and a half. (See my previous article on Six Flags here).
