Yes, Serena Williams Was In The Wrong At The US Open

Yes, Serena Williams Was In The Wrong At The US Open

Possibly the greatest tennis player of all time decided to take a stand, but was it the right time?

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To put it simply, I lost some respect for Serena Williams. At the US Open final, Williams caused an absolute scene when the umpire, Carlos Ramos, gave her three penalties while facing off against Naomi Osaka. This is what I thought of the entire situation.

Before watching the highlights I had no idea that you couldn't coach in tennis, and in fact, it seems as if most umpires do not care. But that doesn't mean all umpires are the same, and in fact, Ramos is holding the game to a higher standard by enforcing all of the rules. This was Williams first penalty and when it was announced she went straight up to Ramos and told him how she doesn't cheat and that she thought he was giving her a thumbs up. Her coach Patrick Mouratoglou in an interview afterward said: "I was coaching but I didn't think she looked at me."

Yeah, so that wasn't true.

Williams would later break a racket out of frustration and that is an automatic penalty, which means she is giving Osaka a one-point lead in the next game. After Ramos announces that it is her second penalty, this is where the fuse is lit. Williams berates Ramos continually saying that she isn't a cheater and demands an apology and also that brings up that he attacked her character. She also brings up that she has a daughter and she stands up for what's right for her, which at the time made absolutely no sense. It is clear in the rules that receive coaching and breaking a racket can both be penalties, so fighting Ramos on this will do you no good.

This goes on for a good while, she keeps coming after Ramos and at one point tells him not to talk to her and he leans back into his position, but then she keeps on going. Right before the next match is about to start she calls him a thief, and I know for a fact that Ramos has heard worse things said to him, but I believe that he gave her the harassment penalty because of the entire affair. I mean she was chirping this guy for the entire break, what'd you want him to do? Referees in any sport can not let players (no matter how good they are) feel like they are above their authority. That's not how sports work.

Now, since this is Williams third penalty she has now lost an entire game (that's pretty big) and now this is where Williams starts her speech about sexism. In her defense, you might be able to find some pretty convincing evidence that some umpires do in fact officiate differently based upon sex.

But in the case of Ramos, he's pretty consistent with penalizing all genders. In the 2018 Wimbledon Novak Djokovic complained to him about breaking his racket and was given a penalty. In the 2016 Olympics he gave Andy Murray a penalty because he said "stupid umpiring," he was also given a penalty. He even told Venus Williams to have her coach stop giving her hand signals (you'd think her own sister would tell her about this). Ramos has a history of penalizing the best players on the biggest stages, so this is just another day on the job for him.

Ultimately, where most of my frustration lies was how this robbed an amazing moment away from Namoi Osaka. When Williams went at Ramos for penalizing her for a game I'm not all that sure why she was so angry because anyone could see that Osaka was going to win anyway. This girl was DESTROYING her and the added game only sped things up a little bit. After Williams' argument, she had the crowd with her and halted the momentum of Osaka for a bit. But she was able to overcome it and still win the match. Despite all of that, it still wasn't enough for the fans to not boo her when receiving the trophy.


Think about this Osaka is just 20 years old, grew up loving Serena Williams, and now is about to dethrone her idol and win her very first US Open. Oh and by the way she's the first Japanese player MALE OR FEMALE to EVER WIN a grand slam final. Safe to say this is a big moment in her life. Now it will be replaced with the memory of controversy and an entire stadium booing a 20-year-old girl for upsetting one of the greatest tennis players ever. It got so bad that she had to apologize for her victory.

Everyone in the crowd who booed this girl for doing absolutely nothing wrong should be ashamed of themselves. And so should Serena Williams.

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Customer Service Expert, Gary Brewster of Oneida Provides Tips for Displaying Appreciation to Your Customers

By taking a more direct and proactive approach to managing your customers, you can open up a new avenue of success for your business.

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Customer relationships are a core part of your business success. Many businesses that outperform their competitors are just more responsive in this area. By taking a more direct and proactive approach to managing your customers, you can open up a new avenue of success for your business. How can you display genuine appreciation to them? Here are tips and practices from customer service expert and accomplished entrepreneur, Gary Brewster in Oneida, Tennessee that you can adopt.

Event Sponsorship

There are many small signs of appreciation you can show to customers, but hosting an event provides significant evidence to customers that your business genuinely acknowledges and cares for their support. With these events, you can treat customers as guests - which can be a great way to elevate your relationship with them. After these events, you can follow-up with your customers, build upon that relationship, and gain additional insights into their expectations.

Customized Products and Services

Customers will be pleasantly surprised to see products specifically catered to their preferences. This shows that you do respond to their feedback and are appreciative of the information they provide. Also, you are reinforcing the fact that your business firmly puts a priority on their needs and is committed to elevating their experience. You can personalize your products through a couple of means, including offering them in certain colors, modifications, labels, and more.

Use Handwritten Notes

A handwritten note is one of the best ways to convey authenticity in your messages. When you use this medium for sending messages of appreciation to your customers, it generates a more positive response. In a world saturated with emails, social media messages, and mobile text, a handwritten letter can stand out. You can work with your team in organizing a schedule where customers are sent handwritten notes. These can especially work great for the holiday season as customers are more receptive to goodwill messages during this time.

Develop a Loyalty Program

While your business benefits form loyalty programs, they also make the customer feel more appreciated. For your most consistent customers, you are sending the message to them that their loyalty has not gone unnoticed and that you are truly grateful. When repeat business is rewarded, the long-term benefits will be valuable. Instead of merely creating a loyalty program from scratch, consider doing research and recognize specific purchasing patterns within your customer base. You can then highlight certain products they favor and make that the focal point of your loyalty program.

When it comes to maintaining a high standard of customer service, communication and goodwill are valuable. Showing appreciation to your customers is more than simply communicating with them, but also conveying a general sense of commitment to their needs. Your business stands to gain immensely by developing this unique approach to customer service. Consider adding more of these elements as you build your customer service strategy with your team.


About Gary Brewster:

Gary Brewster in Oneida, Tennessee is an entrepreneur and commercial roofing expert. Driven by building excellent relationships, he takes pride in providing the best customer service possible. As a business owner, his goals include delivering exceptional service, solving complex problems, and giving back to the community. Outside of the office, Gary enjoys spending time on his family farm with his wife, children, and grandchildren.


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To The Generation That Might Not Care, A Green New Deal Is Crucial

Take care of our planet and our future.

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The reality of climate change and method to address the issue has been a source of contention in the United States for far too long. While Republicans trail behind Democrats a great deal in the percentage who believe long-term, irreversible climate change is a real problem, an equally if not more important gap to acknowledge is that between generations.

A universally taught science concept in elementary school is the difference between weather and climate. Weather is the day-to-day condition of the atmosphere — rainy, sunny, etc. Climate is the weather of a particular geographic location over a long period of time. The weather in an area may be snowy on a particular January day but might overall have a warm climate (Trump has yet to learn this concept).

The gap between generational support for not only believing in the reality of climate change but if the government should take steps to prevent further harm on our planet is apparent. A few reasons that older generations may not support aggressive climate change policies are that many are not going to see the lasting impact of their harmful actions, may not want to acknowledge that their way of life for a majority of their life was detrimental to the environment, or that they simply do not think it is the government's role to further regulate current practices and lifestyles in the name of the environment (an argument supported by many conservatives).

Data For Progress

The "Green New Deal," proposed earlier this month by Rep. Alexandra Ocasio-Cortez and Sen. Edward Markey is mainly a list of ideas and goals rather than a carefully laid-out plan, though aims to eliminate greenhouse emissions through the creation of millions of jobs in the renewable energy industry, moving toward public ownership (a major source of disagreement among Republicans and Democrats), and much more. This plan is a comprehensive overview of many sources of environmental degradation that our nation has not addressed, despite the majority of the nation believing the climate change is a real issue.

There will undoubtedly be a major shift in the operations of many companies due to aggressive climate change policies, which could have been avoided at a drastic level if our nation had chosen to make climate change prevention a priority. Unfortunately, according to the Intergovernmental Panel on Climate Change, global temperatures will rise to an irreversible level in 12 years if the United States and other countries that greatly contribute to rising temperatures do not take action. A sense of urgency has been lacking for far too long is crucial.

Written into the recently proposed Green New Deal is a section detailing how it will attempt to remedy the inequality of those most directly impacted by climate change. Vulnerable communities, particularly communities of color, are not seeing an equitable distribution in disaster funding to prevent damage inflicted by the increasing frequency and intensity of natural disasters that have resulted as an increase in rising global temperatures — Which, regardless of your age, should be a glaring flaw in our current system.

I personally doubt that the entirety of the recently proposed Green New Deal will be enacted, however, I believe that anyone who values the quality of human life, clean air, clean water, food sources, for not just those in the United States, but around the world, should be supportive of a Green New Deal.

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