5 Things You're Doing That Are Making Your Barista Hate You

5 Things You're Doing That Are Making Your Barista Hate You

And you probably don't even realize you're doing them.

550
views

It's not secret that a morning Starbucks run is pretty much an integral part of daily life these days. Most of us can't function without our grande skinny vanilla latte or the occasional treat like an iced lemon pound cake. But in the craziness of waiting in line and trying to pull up your reward for before the person in front of you finishes ordering, sometimes we all unintentionally make other people's jobs a little harder. Here are five ways you might be driving your barista crazy.

1. Arguing over surcharges.

Let's get one thing straight: Starbucks is expensive. There's no way around it. While it's frustrating, arguing over a couple extra cents for a drink modification is helping nobody, and when you say "well they never charge me at the other Starbucks," you are most definitely going to be the butt of a joke as soon as you're gone. Baristas are required to charge you, even if they don't want to because they can get in trouble if they don't. At most Starbucks, they literally can't put your order in without adding the surcharges, because the orders are done through the computer.

To make things a bit easier in the future, let me clear things up. One shot of espresso is 80 cents more. Substituting almond milk, soy milk, or coconut milk is 60 cents more (unless it's in an iced coffee, then there's no charge). Adding extra pumps of syrup is 50 cents more. One extra pump is usually not enough to constitute a surcharge, but other baristas may do it differently. Like I said, surcharges suck. But you know what else sucks? Being yelled at over 60 cents when you're just trying to get through an eight-hour shift.

2. Assuming we know what you're talking about when you order off the "secret menu."

First of all, there is no secret menu. When you work at Starbucks, you are never trained in a "secret menu." It's just various recipes that people have come up with and posted on the internet. That doesn't mean there's anything wrong with secret menu drinks. A lot of times, they can actually be really fun to make or even try out! But if you try to order a secret menu drink without bringing us a recipe or just assuming we know what it is, that's a problem.

Another thing to keep in mind is that we may have to charge you extra, depending on what's in the drink. We're not trying to punish you. It's just that because these drinks don't exist in the register, we have to use our judgment to decide what the right price is. This is by no means an attempt to discourage you from ordering secret menu drinks. All we ask is that you bring a recipe!

3. Ordering waters at the handoff station.

At the Starbucks where I work, lots of people come up just to order waters because we give them out for free no matter the size. However, sometimes people order at the handoff station rather than the register which can be problematic. See, if there are already drinks that need to be made, or there's a line of customers, ordering at the handoff station can mess up the order of drinks. Plus, it's not fair to customers who are waiting on drinks that they paid for.

Of course, most people don't mean anything bad by this, but when customers do this, I still have to put their drinks at the end of the line. If they already have a paid-for drink that they're waiting for, this can double their waiting time. In the end, it's just simpler and more convenient for everyone, the customer included, to order waters at the register.

4. Getting angry over misspelled names.

This is a tricky one. I always make an effort to spell people's names correctly, because otherwise, it can lead to difficulties identifying whose drink is whose. If somebody has a foreign or unusual name, I almost always ask for the spelling. But, if it's extremely busy, I may cut corners just to quicken things up. For example, if your name is Ashley, but you spell it "Ashleigh," I'm probably just going to spell it the easiest way so that I can quickly help the next customer. It's not a slight against you, but it's just a necessity in order to keep the line moving. Also, all of these cups are going to be thrown away as soon as you're finished with them anyway, so we're generally not too concerned with our handwriting or our spelling, so long as you still know it's your drink. If you do want your name spelled correctly, just immediately spell it out for us!

5. Coming in right before close and expecting us to be fully stocked (or still serve you after hours)

At the Starbucks where I work, the rush always comes right before we're closing. It sucks. It usually dies down maybe 10 minutes before, but not always. It makes sense, because my Starbucks is located on a college campus, and we close right after classes tend to let out. That being said, sometimes we get the occasional customer who comes in two minutes before close and expects us to have everything ready and available for them. Unfortunately, this might not always be the case. Our espresso machines might be shut down and our coffees and teas might be thrown out already. This isn't to deprive people, but if it's three minutes before close and it doesn't look like any more customers are going to show up, it just makes things easier.

Now, if it's 9:58 p.m. and you come into a Starbucks looking for a drink, you have to accept that they might not be able to serve you. In the end, baristas also have had a long day at work, and they also want to go home. Also, the hours of the store are almost always posted outside, so there's no reason not to know when the store is closing. While most customers don't have bad intentions, to some, it can come off as rude if you come in right before close. Obviously, we understand if you need a late pick-me-up before you go into your night shift, or maybe you just want to treat yourself, but please understand that we just might not have everything as opposed to if you had come in earlier.

Popular Right Now

​An Open Letter To The People Who Don’t Tip Their Servers

This one's for you.
1466287
views

Dear Person Who Has No Idea How Much The 0 In The “Tip:" Line Matters,

I want to by asking you a simple question: Why?

Is it because you can't afford it? Is it because you are blind to the fact that the tip you leave is how the waiter/waitress serving you is making their living? Is it because you're just lazy and you “don't feel like it"?

Is it because you think that, while taking care of not only your table but at least three to five others, they took too long bringing you that side of ranch dressing? Or is it just because you're unaware that as a server these people make $2.85 an hour plus TIPS?

The average waiter/waitress is only supposed to be paid $2.13 an hour plus tips according to the U.S. Department of Labor.

That then leaves the waiter/waitress with a paycheck with the numbers **$0.00** and the words “Not a real paycheck." stamped on it. Therefore these men and women completely rely on the tips they make during the week to pay their bills.

So, with that being said, I have a few words for those of you who are ignorant enough to leave without leaving a few dollars in the “tip:" line.

Imagine if you go to work, the night starts off slow, then almost like a bomb went off the entire workplace is chaotic and you can't seem to find a minute to stop and breathe, let alone think about what to do next.

Imagine that you are helping a total of six different groups of people at one time, with each group containing two to 10 people.

Imagine that you are working your ass off to make sure that these customers have the best experience possible. Then you cash them out, you hand them a pen and a receipt, say “Thank you so much! It was a pleasure serving you, have a great day!"

Imagine you walk away to attempt to start one of the 17 other things you need to complete, watch as the group you just thanked leaves, and maybe even wave goodbye.

Imagine you are cleaning up the mess that they have so kindly left behind, you look down at the receipt and realize there's a sad face on the tip line of a $24.83 bill.

Imagine how devastated you feel knowing that you helped these people as much as you could just to have them throw water on the fire you need to complete the night.

Now, realize that whenever you decide not to tip your waitress, this is nine out of 10 times what they go through. I cannot stress enough how important it is for people to realize that this is someone's profession — whether they are a college student, a single mother working their second job of the day, a new dad who needs to pay off the loan he needed to take out to get a safer car for his child, your friend, your mom, your dad, your sister, your brother, you.

If you cannot afford to tip, do not come out to eat. If you cannot afford the three alcoholic drinks you gulped down, plus your food and a tip do not come out to eat.

If you cannot afford the $10 wings that become half-off on Tuesdays plus that water you asked for, do not come out to eat.

If you cannot see that the person in front of you is working their best to accommodate you, while trying to do the same for the other five tables around you, do not come out to eat. If you cannot realize that the man or woman in front of you is a real person, with their own personal lives and problems and that maybe these problems have led them to be the reason they are standing in front of you, then do not come out to eat.

As a server myself, it kills me to see the people around me being deprived of the money that they were supposed to earn. It kills me to see the three dollars you left on a $40 bill. It kills me that you cannot stand to put yourself in our shoes — as if you're better than us. I wonder if you realize that you single-handedly ruined part of our nights.

I wonder if maybe one day you will be in our shoes, and I hope to God no one treats you how you have treated us. But if they do, then maybe you'll realize how we felt when you left no tip after we gave you our time.

Cover Image Credit: Hailea Shallock

Related Content

Connect with a generation
of new voices.

We are students, thinkers, influencers, and communities sharing our ideas with the world. Join our platform to create and discover content that actually matters to you.

Learn more Start Creating

Sweet Potatoes Are The Most Underrated Vegetable Of All Time

Everything you need to know about the pieces of edible gold we call "sweet potatoes" and why they will always perish over any plain old potato.

202
views

The potato. The heart of the American food industry. A versatile vegetable crop soaked in grease that brings us some of our favorite appetizers and sides. From french fries, to curly fries, to tater tots, to baked potatoes, to hash browns, this hallowed vegetable has become the Johnny Depp of the vegetable family. Now, we are all aware that the configurations of potatoes are limitless, but we commonly disregard the potato's delicious and neglected brother: the sweet potato. I, a credible food connoisseur and highly experienced eater, am here to tell you why you are missing out on a world of flavor if you choose to dismiss the beloved sweet potato and its many entities.

Let me first start this tirade by proving to you my credibility...I, too, once believed that regular french fries were better than sweet potato fries. I scoffed at the idea of choosing those ridiculous orange sticks over my tried-and-true plain boys. I could not be convinced that any sweetness should impede on my savory snacks.

These were dark times.

It was not until a mere month ago that my mind was changed forever.

It was a sunny (scary) Sunday morning, and my pounding head led me on a mission to indulge myself in the finest breakfast foods. I entered my favorite breakfast diner, Angelo's, and waited anxiously for my waiter to stroll over. She filled our water cups and asked if we wanted to start with any appetizers. Before my stingy self could even decline the offer, my best friend ordered a round of sweet potato fries for the table and the waiter scurried away. I stared blankly at her for a solid minute. I could not wrap my head around the concept of munching on sweet potato fries at 8 in the morning. She just stared back and said, "Trust me." Suddenly, a tray of blood orange sticks and a mysterious tan sauce appeared in front of my face. As much as I wanted to ponder the morality of this decision, the hunger began to take over, and I shoved one of the fries into my mouth.

In an instant, it was as if time and space had lost all meaning. When my teeth hit the fry, the perfectly crusted outer shell crunched softly making a sound much like your foot crushing a dried leaf. The now exposed inside of the fry was the perfect blend of mush and warmth that felt like your mouth was receiving a hug. The flavor...unbelievable. It didn't take me long to realize that this wasn't a fry — this was a culinary experience. This fry single-handedly blew the roof off of any predisposed ideas I had about American cuisine.

I am well aware that my fry experience cannot be simulated again by any average food-goer, but I challenge you, the reader of this article, to get out there and enjoy a sweet potato in any form. Stray from your basic fries or tater tots and dabble in a sweet treat which will undoubtedly bring you flavorful satisfaction.

Related Content

Facebook Comments