21 Things You Didn't Know About Working At Dunkin' Donuts
Start writing a post

21 Things You Didn't Know About Working At Dunkin' Donuts

Here's the good, the bad, and the weird.

21 Things You Didn't Know About Working At Dunkin' Donuts
Love This Pic

High school and college students are searching for cool jobs where the perks are worth a little bit of blood, sweat and tears. If free coffee and donuts entice you, then Dunkin' Donuts may be the place for you. Although Dunkin' Donuts is a staple for New England, not many know what really goes into making your medium iced french vanilla extra or your bacon, egg and cheese sandwich. Here are the good and bad of working at Dunkin' Donuts.

1. Free coffee

Can this be said anymore? I started working at Dunkin' my sophomore year of high school (since my mother worked there), and my family is not coffee drinking family, but when your option for free drinks is coffee or tap water, you chose coffee pretty quickly. Plus, it's beneficial to describing the flavors to customers. Who wouldn't want to experiment with different syrups?

2. Free donuts

Not going to lie, I have a sweet tooth but after staring at donuts for 8 to ten hours, the last thing you want is to eat one, but sometimes it's your only option. After working there long enough you learn the tricks of putting donuts in the case and how to avoid getting jelly on your hands. Speaking from personal experience.

3. Those snazzy uniforms

I mean, who wouldn't want to wear jeans to work with sneakers? Just don't wear your best pair and most expensive pair of Nikes, because you will spill stuff and people will spill stuff on you. Try lifting a batch of iced coffee and spilling it on your white t-shirt. Not fun. Good thing you have a brown apron to hide the coffee stains and the rainbow of coolattas. Let's not forget the visor; important to protect your eyes while you're inside staring at a wall. Remember those donuts?

4. The tips

If you're lucky enough to work at a store that allows tips, then work for them. Place a smile on your face, be polite and always offer a styrofoam cup under their iced coffee. Just remember that that one person in the drive thru with a $25 order won't be so happy to tip after paying $25 for breakfast. Just kidding and remember that every penny counts.

5. Early morning shifts

If you are an early riser, this could be a good thing. As a night owl, I dreaded morning shifts. I don't mean 10 a.m., but more like 4 a.m. Waking up at 3:30 a.m., before the sun and the birds, to drive half awake to go open a donut shop is the last thing high school me wanted to do on a Saturday and Sunday but sometimes you take the shift you are handed because it's money. The plus side to this: you're usually out at noon or 1 p.m. if not sooner and have the rest of the day to do what you want. I chose sleep, every time.

6. Afternoon shifts

Just like morning shifts, to each their own. Afternoon shifts are cool, typically only involving a handful of employees and a lot of cleaning. Depending on location, you may be very busy or dead. The worst kind of afternoon shift is one that basically takes up a huge chunk of the day, say 11 a.m. to 5 p.m. By the time you get out, there's almost no sunlight and you have no motivation.

7. Night shifts and closing shifts

Same with morning and afternoon shifts, it depends on the person. As someone who has worked every shift under the sun, I have lost the ability to prefer a specific time of the day. Night shifts are typically slow, with a few customers here and there. They typically involve cleaning the store and prepping the products for the next day. If you like cleaning then this shift if for you. The plus side to these shifts is if you have no radio, grab an empty cup, put some music on your phone and dance the night away, after cleaning of course.

8. Cleaning the machines

Cleaning the creamers are one of the worst things to do. I always end up spilling cream everywhere and end up wearing it. Not to mention when using the sink to clean the containers I end up taking a shower due to the power of the spray head. Let me go stand under the hand dryer for the next 20 minutes.

9. Sandwiches

The sandwich station is my home. I lived here ( no joke) for the past few years of working at DD. All you need is speed, fingers that can't feel anything , and the ability to stand the temperatures of hell. Between running around, opening the ovens, and having the bagel toaster in your face, you end up sweating like crazy. So remember to drink plenty of water and take a short break every couple of hours. You will see some of the craziest things come through. Next time you go to your neighborhood DD, try a blueberry muffin with cream cheese instead of a bagel.

10. Hashbrowns

Hashbrowns are so special that they received their own category. Although they are delicious, they burn after coming out of the oven. Unless your fingers have adapted to the heat, use tongs. If you order more than three orders of hash browns, I will be judging you.

11. Coworkers

As with any job, you will love some coworkers and you may like some coworkers. It's inevitable. I met my best friend by working at Dunkin'. There are people of all different ages and work experiences with different ideals and living situations in one place. I try to keep my personal life out of work as much as possible. People will be nosy but just ignore them. You don't have to be friends. You just have to work together.

12. Scheduling

I've always dealt with managers who understand my scheduling conflicts and work with me. I have always worked two jobs so juggling two work schedules has become second nature to me. Always make sure to request your day or days off at least two weeks in advance. Always ( or almost always) try to say yes when they ask you to come or cover for someone. It makes them more likely to give you hours. Don't ask for hours and then give them away.

13. Bathrooms

Having an employee-specific bathroom is awesome. Given you still end up cleaning both employee and customer bathrooms, at least you don't share one with the general public. I've cleaned my fair share of bathrooms and the ones I cleaned can't even be talked about on here. Messy, messy, messy.

14. Keeping up to date with specials

Every month there are new products (sandwiches, donuts, coffee flavors, etc) so you are responsible for remembering them all. Don't worry, though, by the time you remember them all a new month has come and, with it, a new set of products to memorize. It's not all painful. Free samples are available to try for the new products. Who can say no to free?

15. Registers

Like with monthly products, updates for the registers are available periodically, usually when you don't expect it. It updates during the busiest time of the day, usually the changing of the shifts, and leaves you standing there confused with a long line of customers waiting for their coffee. Looking for buttons isn't any easier. I feel like every time I go in the buttons are rearranged.

16. Regular customers

After working a certain shift for a period of time you become familiar with customers and their orders. I knew one customer (actually I know too many to count) who only had to pull up to the drive-thru speaker and say his name and we knew his whole order. That's when you know that you go to Dunkin' too frequently. I see some people three or four times a day, if not more. The plus side is you really get to know your regulars and they get to know you. Sometimes they'll even bring gifts or sweets, or even dinner if you work a really late shift.

17. Dealing with customers

I came into working at Dunkin' Donuts with a super upbeat attitude and I still have it almost five years later. Some days are worse than others but it's the great days that make up for it. I always try to keep it in my mind that just because a customer is rude, it may be because they are having a bad day so I put on a smile and wish them a good day. Some people are naturally grumpy and no amount of coffee can fix that but we try and that's all that counts. For the really difficult customers, I just grab my manager because I have a short fuse sometimes but I'm honest about it.

18. Making a customer's coffee

Similar to the section on sandwiches, people come through with some funky coffee orders. Here are a few that I've seen come through:

-Medium iced coffee with 12 pumps of caramel with six creams and ten sugars

-Extra large hot coffee black with exactly four ice cubes

-Large iced Mocha coffee with extra everything

These are just a few that I've seen. Remember, some people come in and get almost no coffee in their coffee, just glorified flavored milk with sugar.

19. Employee discount

In high school, I stopped at Dunkin' Donuts almost every morning and getting a slight discount definitely helped fuel my addiction a little longer. I made myself a deal one summer. I only spent the money from my tips and the change was placed in a jar. At the end of the summer, I had almost $5000. That's a lot of coffee and bagels.

20. The smell of coffee

Everything you own will smell like coffee. I have learned to have Dunkin' Donuts specific clothing that I only wear there because of the smell. I once kept my apron and visor in my car for a week and didn't open the windows. Bad idea. The cloth seats absorbed the smell and I didn't notice it, but my passengers did. If you store your apron in your car, keep air freshener on hand and keep those smelly things in your car vents. And please wash your apron every once in a while.

21. The experience

Every job has its ups and downs. I wouldn't trade my time at Dunkin' Donuts for anything else. I have met some of the most wonderful people here and we have become a family. When we're not busy, we joke around and act like siblings. We pick on each other and even have fights with the whipped cream. It's a good way to earn money and experience. It is not an easy job. It may seem it, but looks can be deceiving.

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.

Where To Find The Best Coffee Drinks In America, According To A Survey

Here's the coffee shop where you should get your morning brew.


Coffee, for billions of people, is one of the only things that can get us out of bed (after hitting snooze a time or two), especially in 2020. Because, if we're being honest, is there anything that beats a quality cup of coffee on those mornings when all we wanted to do is roll over and go back to sleep? The answer is no. And if you're headed to a coffee shop to pick up your caffeinated beverage, you don't want to sleep on the best coffee drinks in America.

According to LiveShopper Sassie's Coffee Project survey, when it comes to chain coffee shops, there are definitely preferred spots you'll want to hit up for your go-to order — whether you order the classic, frozen, or flavored coffee, an espresso, tea, or other. To figure out the hot spots, 1,000 coffee drinkers across the United States took to LiveShopper's mobile app, PrestoShopper, to answer various questions about their coffee drinking habits and preferences. In return, these survey respondents got money back for their coffee — something any user who downloads the app can do as well (yes, even you).

Keep Reading... Show less

No matter what job you wish to pursue or where you'll end up in your career, writing will always be an invaluable skill.

Just ask Julia Waterbury, a former Odyssey creator and college graduate with a business degree, for whom this couldn't be more true! Though she began by using Odyssey as a creative outlet, she quickly learned it was so much more and soon was able to include her articles and skills (from writing and editing to SEO and social media marketing) to up her resume game.

Keep Reading... Show less
Content Inspiration

Survey: Which Issues Are The Most Important To You In The 2020 Election

If you're a first-time voter or voting by mail for the first time, we want to hear your story.


The general election on Tuesday, November 3, 2020, will decide not only the next president of the United States but also which political party controls the House of Representatives and the Senate. Young and first-time voters will play a crucial part in determining the result.

Keep Reading... Show less

I haven't had sex since I lost my virginity at the end of my sophomore year of high school and now I'm a freshman in college, so I'd like to say I know a thing or two about not having sex. Here are four lessons I've learned over the last two years of abstinence.

Keep Reading... Show less

Articles To Write If You're All About Saving More Money, And Waking Up A Little Bit Earlier

Get your day started right — and keep that budget tight.


For all the young professionals, parents, and students out there who've been working, learning, or even teaching remote — 2020 has likely been the longest year of your life. If you didn't know (sorry), we've been locked down for over 200 days now, and chances are, you are ready for it to be OVER.

Keep Reading... Show less

Last night on "The Bachelorette," Yosef (aka the guy who was accused of sliding into women's DMs before the show began filming) continued his streak of red flags by calling Clare "crazy."

To give you a little more context, this red flag happened after Clare got very upset with the guys on her group date for not making an effort to speak to her one-on-one when the opportunity arose and an awkward silence ensued. Because of this, she was clearly embarrassed and ended up having to ask them to ask her to go for a walk, which was... painful to watch (and probably to live out).

Keep Reading... Show less

How Much Of A Coffee Snob You Are, Based On Where You Live

Your state may determine how picky you are about your coffee.


When it comes to coffee, everyone has different criteria for what goes into their "perfect cup." Some caffeine lovers, though, are extra particular when it comes to their beloved beverage. One survey found that the state you're from (or the one you live in now) may play a part in determining how much of a coffee snob you actually are.

LiveShopper Sassie, the company behind this Coffee Project survey, received input from 1,000 coffee drinkers via their mobile app, PrestoShopper, to ask various questions about their coffee drinking habits and preferences. In return, these survey respondents got money back for their coffee — something any user who downloads the app can do as well (yes, even you).

Keep Reading... Show less

The Best Air Fryers To Gift THAT Person In Your Life Who Always Cooks For You

I use mine more than my oven, toaster, and microwave combined.


It took me a long time to understand what the point of an air fryer really was. Couldn't I just bake something and get the same consistency?

My opinions took a total 180 when several years ago my mom made some delicious, homemade crispy fries. I was shocked when she told me she made them in her air fryer. Without a single drop of oil, they felt crispy and indulgent, unlike anything I have been able to achieve in an oven.

Keep Reading... Show less
Health and Wellness

I Deleted Social Media For A Week And My Mood Instantly Improved

I removed the digital pressures from my life and it made a huge difference.


From the time I downloaded Instagram until now, the world that is social media has drastically changed. I remember being 13 years old and posting several pictures a day — whenever, whatever I wanted to. Whether it was an unedited selfie or a screenshot of somebody's Notes App with the caption "Repost for good luck!" my social media journey started out as casual and exciting.

Keep Reading... Show less

18 Of The Best 'The Bachelorette' Tweets That Perfectly Sum Up Season 16, Episode 2

"Cast an older bachelorette they said, she'll be more mature they said."


"The Bachelorette" is FINALLY back, and season 16 is already off to a — dare I say it? — DRAMATIC start.

There is no fandom more involved and invested than Bachelor Nation, so naturally, viewers had A LOT of thoughts during last night's premiere. And honestly, the only thing more entertaining than watching a new episode of "The Bachelor" is following the live tweets fans post while it airs.

Keep Reading... Show less

As a teenage girl, I can safely say that a pregnancy scare is horrifying. I'm not one to say that becoming a young parent is bad, but for many, it is not the ideal situation to be in. Going through a pregnancy scare leads to a lot of unwanted worries until that period comes, or a test reads "positive."

Keep Reading... Show less

Being an inexperienced tumbler, I have had my fair share of mental blocks. There have been weeks where I can't even do a back walkover properly — I tense up and freeze. I thought that saying that my mental block wasn't real would make it go away, but it didn't. The reason? I didn't believe it. I just said it and hoped for the best, all while knowing that I wasn't going to do whatever skill I was struggling with. It frustrated me and made me so insecure about the progress I was making even when I was told that I was doing well. All I saw were the mistakes and times I didn't try at all.

Keep Reading... Show less

Struggling to find the perfect Halloween costume? No worries, just think of all your exes. I know it is frightening, but that's what makes it the PERFECT Halloween costume.

Keep Reading... Show less

The Spooky Dating Drinking Game To Get Boo-zed Up With Your Pumpkin This Halloween

Beware: you'll be summoning the ghosts of exes past.


Halloween 2020 is going to be pretty different, but that doesn't mean the ghost stories have to social distance themselves. In fact, after a year like this one, what's a few more horror stories to add to the mix? If you and your partner dare, this boo-zy drinking game will definitely add a little spook into your All Hallows' Eve plans. Think you're brave enough to share your scariest dating stories with your pumpkin this October 31? You've come to the right spot.

This is the Ultimate Spooky Dating Drinking Game. Here's how it works:

Keep Reading... Show less
Facebook Comments