We all receive those annoying calls from the telemarketers. They range from people trying to sell you a brand new product, to informing you of your "free" cruise that you won, to asking for a charitable donation to the school you attended. Unfortunately, these calls, whether meaningful or not, are an inconvenience to us. Most people ignore the call, act goofy, or give rude remarks to the telemarketer. However, we need to step back and recognize that this is someone's job, and they truly might not want to be there either. We should remember that the callers are also human and are only following their job descriptions. That is why, on behalf of all telemarketer and fundraising callers, these are things you should not tell a telemarketer.
1. Say nothing.
This is the most widely unknown aspect of telemarketer's calling. By not answering or saying nothing, callers will continue to attempt to contact you. "Pick up hang ups" and answering machines are coded as "incomplete." You will stop being called once you either donate or refuse -- and are officially coded as a "complete."
Secret: If you really do not want to be called any more, this is the magic phrase: "Take me off your calling list."
2. "I don't know how to communicate 'NO!'"
After the caller goes through a series of asks, many prospects are baffled, thinking they are not communicating their refusal efficiently. False. It is in callers' job description to ask a few times, since it is a successful marketing strategy. In other words, bare with the caller, it is only their job. It is probably just as painful for the caller as it is for you.
3. Cuss.
Callers do not get paid enough money to be cussed at over the phone. Realize they are only conducting what is required of them for their job. They are not calling to harass you.
4. Laugh at the caller.
As passionate or boring as the caller is, they have a script to follow and points that are required to be hit. Don't laugh at what they are saying, since they may not have complete freedom in their speech. It will only diminish their confidence.
5. Weird voices.
Nothing is more aggravating for a caller when the person is making weird voices and making the call a joke. The caller would like to conduct a professional conversation and be taken seriously, as everyone wants to be respected in their workplace.
6. "Hello, this is the House of Blues."
Good prank, right? You think you're funny in answering and pretending to be someone you're not. In reality, the caller has your information and knows who they are looking to speak with, so you are not fooling anyone. By trying to pull a prank, you are essentially wasting their time and your own.
7. "We have time to talk!"
Just because you have time to talk and vent about your current life situation doesn't mean the caller has the time. Although the caller may enjoy a conversation with you, the caller has goals to reach for their shift and does not have much time to hear your life story.
8. Use endearments.
Using endearments, such as sweetheart, darlin', or baby, may seem usual or polite to you, but most callers find that to be uncomfortable. Callers would like to keep the conversation professional and addressed appropriately.
9. Flirt.
This is not like the true story of The Vow. You will not find the love of your life on the other end of the line. Avoid flirting and making the conversation awkward for the both the caller and yourself.
10. "Mommy is not home."
Over and over again, parents think it would cute or funny to watch their child answer the phone instead of themselves, feeding them words to say. It's not cute to the caller, I can guarantee you that! Again, we are just wasting time.
11. "Let's meet."
Believe it or not, some calls become very personal very fast. No matter how connected you and the caller become, it is incredibly unprofessional to ask to meet up or ask for personal information. Please do not seek out the caller on their campus or in your hometown. This situation may sound ridiculous, but it happens!
12. Rudeness.
Keep your snarky comments to yourself. Realistically, the caller did not harm you in any way by calling you. Avoid being rude to the caller so the conversation is more tolerable for the both of you.
13. Yell across the room.
Especially upon calling a home phone, it is unlikely to have the desired person answer the phone. Naturally, you yell across the room to inform your mother or spouse that the phone is for them. Guess what? The caller can hear your entire conversation, including the prospect yell back, "Tell them I'm not here!"
Overall, we need to remember that telemarketers and fundraisers are humans too. They are just doing their jobs and would appreciate a nice conversation with you. Now you know 13 things to not tell a telemarketer and how to conduct a constructive conversation to benefit both ends of the line. It is time to enjoy the phone conversation!





















