Anyone who has worked in retail or customer service industries knows that it is not a very easy job. Yes, some of the work that has to be done may be simple, but working with so many customers can be very difficult! Here are a few things to know when it comes to shopping retail and interacting with the employees.
1. We do not have supreme power! We can not bend rules or go against policies for your satisfaction. There are times when it is done but it should not be expected. Our jobs are just as important as anyone else's and we do not have to cater to your needs because you are dissatisfied.
2. We can not make products appear out of thin air! If a product is not in stock, sorry for the inconvenience, but that is really not our problem. We can check in the back, but if we are out of stock, there is nothing more for us to do, so please do not raise hell on us.
3. If one employee gives you an answer to a question and it happens to be an answer you don't like, asking another employee will not change the answer! A good employee isn't going to lie to you. Any employee will do their best to assist you in order to avoid the customer freaking out.
4. (Regarding cellular/electric sales) We are not responsible for your passwords, usernames, etc. If you do not remember a password or username, do not get frustrated with us because that is simply not our responsibility. Especially if it is an email, social media, etc. password, that has nothing to do with our job or our company at all!
5. When your payment authorization fails, tough luck! Do not assume it is our fault.
6. We are, after all, people. We deserve to be treated like people. If something does not go your way during your experience in the store, do not freak out, yell, or be rude, that is plain disrespectful and we are just doing our job.