Verizon Wireless. We hear this name as a big internet and phone provider, and see millions of commercials day by day about their "great" service. Well I have something else to say about their service. Many of you may have also had some bad experiences with them, but I have a few specific things I didn't like at all. So sorry Verizon, but I want the world to know how overrated of a business you are. You're welcome.
1. No package that fits you
Like many things in life, you can't find everything you want. Perfection is impossible to find, so finding the perfect internet package is most likely impossible. However, if you claim to be the greatest guys out there, you should have a service that almost completely fits your customer to a tee. So for me, all I needed was some wifi for my computer and phone, so I wouldn't destroy my data. I was trying to save money, find the cheapest deal, but also get internet that worked. So the bundle they gave me, was their "cheapest one." It was $49.99 a month, but included home phone service, TV service and all this equipment I never asked for. They claimed that's just what the bundle came with, and I couldn't get anything less. So it looked like I was out of options with them. I either stuck with a service I didn't know how to set up, with stuff I didn't need, or I cancelled it all together-which I did.
2. No help
Did you know you have to pay to get technical support from them? I couldn't get someone to come in and help me set up this unreliable internet without forking over more unnecessary money. I am somewhat technically up to date, but as I tried to set this up on my own, I for sure did it incorrectly. But being the broke college kid that I am, I can't afford to even get technical support. Plus it would probably take a week, and by then I couldn't even cancel my plan. So Verizon is Team No Help.
3. No customer service
The customer service line is 1-800-837-4966... have fun talking to an automated lady for an hour who just has you going in circles. Just another great example of how awful the world has become, by losing the sense of connecting face to face, or voice to voice (and not with a phone robot). If someone really needs help for your service, the first time I ring that phone I should be prompted to a REAL person. Someone who can converse back and forth with me, figure out what I really need, and leave me happier than I am now. Plus even when I got to speak with someone, the hundred times I called, I got a different answer every single time. You guys tacked on more money to my bill, spelt my name wrong, never emailed me a confirmation even after saying you would, and were overall more confused than I seemed to be.
So thanks, Verizon... as great as this relationship with you was for a few weeks, I've moved on to bigger and better things. All the best for you.
