Being a server is hard. Being in any kind of customer service is hard. That is what people need to remember when they are being assholes to those that are serving them. We are here to help you to the best of out ability, not make it more difficult but we cannot control everything and you getting aggravated and making a scene doesn't help any situation. Because while you are yelling at me I am thinking about table 6 needs napkins, table 8 needs refills and a 15 top just came in and was put in my section. Now I'm behind on all of that plus the orders I need to put in for tables 4 and 5.
Meanwhile I'm trying to help you to the best of my ability and you ask for the manager to complain about the "awful" job i'm doing. I deal with people like you everyday, I'm not bulletproof so what you say does hurt me, especially when I was trying to help but you couldn't see that through your anger of not getting what you want as soon as you want it. But I get past it because there are nice customers out there who say "you've done a wonderful job" and "we really enjoyed your company." Those are the people I like to serve, they recognize that it's busy, this isn't my dream job and that I am doing the best I can.
Sometimes I mess up, I'm only human. I am not perfect nor is anything I do. People need to be more understanding. I took this job to have money to live. I am working while being a full time student, that isn't particularly easy. So give me a break.
Everyone deserves to be treated with respect. So please remember that the next time you insult me or complain that your fries are burnt in a snooty way. I did not come to work for you to treat me poorly or to complain about something the kitchen did as if I purposefully did it, I did not try to sabotage your food. I came here to serve you and without me and the rest of the staff you wouldn't have that food.
Most days I like serving, let's keep it that way. Be kind and remember that we are people with feelings.
