1. Answering the call with the classic "Thank you for calling (insert company name here), how can I help you?" and the customer completely cuts you off.
2. Dealing with rude customers but you still have to maintain friendly and professional at all times.
3. When you accidentally talk too fast since you know all the information there is to tell by heart.
4. When it's busy season and there's a queue from the time you walk in to the time you walk out the door.
5. When you have back to back calls of customers calling having no clue what they want or what they're doing.
6. When the phone and/or computer systems crash which means you can't take calls until it's fixed.
7. Hearing about the latest office gossip in between calls.
8. Mastering the fake laugh so that you can seem relatable to the customer.
9. When a customer asks to speak to your supervisor just so that he/she can tell them exactly what you just said.
10. And finally, this.
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
