If you’ve ever used the app Uber, you’d know that you can rank your drivers using a star system to reflect their performance.
Here’s what you may NOT know; they rank you back. I sure didn’t. Don’t get me wrong- I figured there was some sort of system in place to prevent bad riders, but I didn’t know it was a very similar system, or that you are capable of finding out your rider rating.
In case you’re like me and you don’t know how to find your rider rating, here’s a quick summary of how to do it. Simply open the app and go to the help tab. Tap “account and payment,” and then “account settings and ratings.” Finally, tap “I’d like to know my rating,” and then “submit.” This will tell you your rider rating.
Why does it matter? Well, the Uber drivers are able to see your rating when you order an Uber, and they can decline you if your rating is too low. Uber drivers say that anything below a 4 is indicative of a bad rider, and could be cause for concern or even a decline.
Here's what drivers say you can do to ensure you get a good rating:
1. Be Ready.
Not only do you get the ability to track your driver using the GPS, but the app gives you a clear indication of how far away they are in minutes. JT Genter, a driver, says that
"Drivers are people too, and they know that problems come up. Just remember that the driver doesn’t start getting paid until you’re in the car and the trip officially starts!"
2. Don't Act Drunk.
While Uber is an app largely directed at an audience of drunken people, just try to be considerate and not be distracting enough to cause a scene. Obnoxious activities include flailing or hanging outside the windows, catcalling, chanting and singing loudly, and turning up the radio volume really loud without the driver's approval, just to name a few. It's also wise not to throw up- doing so can cost you more than $200 in cleaning fees and will definitely hurt your ratings.
3. Be Respectful.
Yes, the driver is transporting you all around town, and you're paying, but make sure to be nice. This includes not only greeting your driver in a friendly manner, but also understanding that they are doing their best to get you around despite aspects out of their control (like traffic or other vehicles.)
4. Don't Give Directions.
Unless they're asked for. This one surprised me, but it makes sense. Uber drivers common feedback is that they don't like passengers giving them directions. Since you've already provided them with your location, it can be annoying to deal with contradicting directions than the ones already displayed by the GPS and map.
5. Don't Trash The Place.
This one may sound simple but apparently it happens more than you would think. Smells and messes (such as drunken food runs or alcohol) can result in a bad rating- after you get out, other passengers then have to deal with all the mess and stench you may have left behind. Bad look for the driver. And you.
6. Have Correct Locations.
Make sure that the pin where you are being picked up and dropped off are as accurate as possible, and in places that drivers can actually get to. For example; not in the middle of a football field
7. Don't Slam The Door.
This one may sound small, but a common thing drivers say they will dock ratings for are slamming doors and making a big fuss while getting in and out of the car.
8. Wear Your Seatbelt.
Ubers aren't cabs, and there are no special rules allowing them to drive you around without your seatbelt on. Some drivers will mark you down for not wearing your seatbelt, as they see you as a risk.
9. Don't Try To Break The Rules.
If you order an Uber with four seats, it isn't intended for 8 people to cram in so you can save a couple of bucks. I know I've had experiences where drivers will happily drive you in two trips, if you ask nicely and don't all cram in to a ridiculous degree. Not only this, don't get mad or encourage them to break road rules.
Uber is a great technology helping make the world more accessible. If you follow the rules you'll never have any issues like getting denied rides by local drivers.
