1. When a guest asks you "is it really your pleasure?" Well technically I have to say the terms "my pleasure," but it is just the same as saying "you're welcome" and I was raised right and have manners, so yes it really is "my pleasure."
2. Can I have five more sauces? Yes, you may have five more sauces even though I have already given you ten. But yes, you may have five more. We also sell an eight-ounce container though, for a reason. So, if you want to drink the sauce, which I assume that is what you are doing, we have the eight-ounce container for that.
3. When people talk on their phone while ordering at the speaker and while being at the window. I understand that you may have a very important phone conversation going on right now, but I am trying to hold a conversation with you for the few seconds that you will be at the window and also to make sure that your order is correct. But when you finally decide to stop talking on the phone to make sure your food is correct and it happens to not be because you were on the phone instead of listening when I was speaking to you, that is not my fault.
4. Would you like any sauces? No, but can I have ketchup and mayonnaise. Oh, and two more ranch. Those are all sauces, but yes it would be my pleasure with a smile.
5. No longer having certain items on the menu. "I came here just for that item." The guest then gets mad at you because it was obviously your decision to get rid of that item and not cooperate, even though it has been off of the menu for months and they want it back. You explain to the guest that it is because the item was not popular and to make room for new and improved items and also for instance, the coleslaw was given out with the ingredients so that you could make it yourself in which the guest replies, "I don't want to make it myself, that's why I came here." I'm sorry sir. I hope you have a great day.
6. When a guest gets mad at you for them missing breakfast. I know the majority of us like to sleep in and we all love our fast food breakfast, but I'm sorry if it is 10:31 a.m. and we no longer have breakfast. Even if we only stopped serving it a minute ago.
7. "Would you like the meal or just the entree?" "No, I just want the sandwich, drink, and fries." Just for clarification, the meal comes with the entree, a side, and a drink (or you can substitute a milkshake for your drink). It also it cheaper to ring up your meal that way.
8. When you are bagging orders and also having to hand them out to guests..."I didn't get my drink or sauces." I know I don't look that busy or anything, but yes I will get that for you (as my screen turns red.)
9. "Are the sauces in the bag?" I'm sorry, but if you just look in the bag, they are almost always laying right on top, if not under the napkins.
10. "Ma'am, is there anything else I can get for you?" (As she sits at the window). "I'm just waiting for the rest of my food." "Yes ma'am, that was everything." "Oh!" "Have a great day!"
I love working at my restaurant and I love the guests that come through, but guys don't be that person.
