In our generation, texting is what we're always doing. It's quick, short, simple, and you can reach someone even if they're doing something. We no longer worry about if someone will be home to talk on the phone or having to ask their parents if they're busy. But sometimes we have to make phone calls. To strangers.
Dun dun DUUUUUUN
What do you mean I have to call a stranger? I don't want to talk to them. What would I say? How do I even say what I need to say? I don't even want to order pizza over the phone.
See, talking on the phone with people that you know isn't that big of a deal. "Yeah, I'm just going to call my mom/dad/sister/brother/uncle/cousin/friend really quick and ask them something." It's not a big deal at all. But when you realize that you have to call a stranger and have an actual conversation with them? Nope. Nope nope nope. No way is that happening. I don't want them to judge me if I say something weird. What if I don't explain something correctly and I confuse the both of us and then it's just awkward? I would like to avoid that situation as much as humanly possible.
How do we avoid phone calls, you ask? Well, you can hope that there's an online option of some sort. Have a question about an order you placed? Check to see if they have an email address that you can send your questions and concerns to. Want to order pizza? They probably have a website. But what happens if you have no other choice than calling and talking to a person that you don't know? I guess you're out of luck. I'm so sorry. Actually, maybe you could find someone who doesn't mind making phone calls that can call them for you! Problem solved.