Don't Get A Job In Customer Service If You Can't Be Nice

Don't Get A Job In Customer Service If You Can't Be Nice

In this article I explain my frustration and experiences about some of the not-so-nice employees that work in customer service.

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First of all, being a nice person isn't that hard. It doesn't mean you have to be super-friendly to everyone you meet, or even anyone. You just don't make snarky comments. You keep it to yourself. Maybe it's easier to say it this way: it's not hard to not be mean.

And believe me, I know how frustrating and stressful it can be to work in customer service. I've been there. I worked in customer service for years. I may be a nice person, but I admit I can be a very impatient person. But I always held my tongue when a customer wasn't being smart or wasn't being nice. It was hard for me sometimes, but I did it.

CUSTOMER SERVICE: LITERALLY THE NAME SAYS IT ALL. SERVICE TO CUSTOMERS. NOT SHIT ON CUSTOMERS.

I honestly wish any employees that are rude to their customers were warned or fired on the spot.

Today, I had a middle-aged male bus driver yell at me because I didn't tell him where I needed to get off. First of all, it's your job to tell the passengers that a certain bus stop is where a transfer is being made. He didn't say shit. My ticket also didn't indicate this. You don't yell at a 23-year old girl that she's going to make you late because you didn't do your job and tell the passengers this was a transfer. Also, you were already running late because your passengers at the transfer were literally taking twenty minutes to get on the bus, which made you behind schedule. Don't put it on me, jerk. Never taking Greyhound again if I can help it.

Another instance I want to talk about is not where I am just involved, but maybe a family member of mine received poor customer service.

About a year ago, my parents and I went to a restaurant in Boston. The waitress was really rude. When my mom asked a question, and the waitress didn't hear her, she said "WHAT?!" Okay, first of all, you don't say "what?!" to a customer, but ESPECIALLY one that is twice your age! Damn, have some respect for your elders. She was also snotty, impatient, and just moody. They always say leave your problems at the door before coming into work.

And the people who say, "oh, it's customer service, what do you expect", or "they've probably had a rough day", or "their job is hard" LITERALLY ARE PART OF THE PROBLEM. You're just making shitty excuses for people to be shitty to others. I bet they are the same ones who are rude to the customers themselves! Ugh!

Rant over.

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My Mom's A 911 Dispatcher And She Deserves The Same Rights As All Other First Responders

Because she is THE first responder.

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My amazing, kick-ass mom has been a dispatcher, or "public safety telecommunicator," for almost seven years.

Here's a picture of her for reference. She's the cutest thing ever.


Behold, an actual superhero. In the flesh.Caitlin Via

And during these seven years, my mom has been the one to answer the phone when a mother found that her baby had stopped breathing, a friend was trying desperately to talk another friend out of suicide, a young girl was hiding from a stranger who'd broken into her house, a passerby witnessed a fatal car accident with severe, gruesome injuries, and so many other terrifying situations. And she gets almost no credit for it. Just like the other 100,000 dispatchers all over the country.

Not only does my mom answer these, let's admit it, traumatizing phone calls, but she's also trained to administer CPR instructions, emergency first aid, and shock treatment instructions-- all over the phone. She's able to quickly distinguish the emergency while talking to citizens who are frantically crying, spitting obscene insults and maybe not even speaking English at all, while simultaneously taking notes on the computer, talking to the deputy/officer in the jurisdiction, and calling an ambulance/fire department.

She can type a million miles a minute, multitask like a mad woman and somehow keep her cool through even the most insane situations. She keeps her officers safe with her constant communication and routine checks on them every hour. She completes multiple hours of training, certifications and monitored tests to be qualified to do what she does. And she's the bomb at it.

Yet she doesn't have the same rights as the officers she protects.

911 dispatchers are technically classified as "clerical workers," which is the same thing as an administrative assistant or someone who works at a front desk. So even though they're doing LIFE-SAVING work, they get the same pay, retirement, and benefits as someone who works a much less-stress job. Hella unfair, right?

Congresswoman Norma Torres thinks so too. She worked as a dispatcher for seventeen years with the Los Angeles Police Department and has used her experience as a platform to lobby for dispatchers' status to be upgraded to first responders-- a fight that is still ongoing today.

Not only would this status change protect dispatchers' life insurance and retirement benefits, but it will also provide better health care and affordable counseling opportunities that dispatchers desperately need the most.

Congresswoman Torres argues that dispatchers should be considered first responders because when natural disasters hit, and police officers, medical workers, and firefighters are called to the scene, dispatchers are too. Most dispatchers are trained to work in mobile command units in the event of a disaster, where they are expected to work and around the clock until the situation has passed. Something that is not expected of clerical workers.

Torres feels so strongly in her fight to bestow dispatchers their rights because they have hardly ANY representation in society. There's no union or umbrella cooperation that represents them or highlights their importance. They're clerical workers, but so not clerical workers. Officers, but not technically officers. They're stranded in limbo even though they are so essential to our safety.

When the facts are presented, its surprising that dispatchers aren't already considered first responders.

People like my mom are the connection between distressed citizens and emergency help. Without people like her, there would be no cops, or firefighters or ambulances to come save the day. There would be no organization or time-sensitive help in emergencies. Everything would go to hell without my mom. She is needed.

And she deserves to be treated like she's needed.

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5 Strategies To Succeed After College

How to effectively leverage your resources as a college student.

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The post-grad life can seem foreboding. As you enter uncharted territory, you must draw on your past experiences to navigate this new world of uncertainty. Once you graduate from college it is up to you to secure your next step, so don't let your future sneak up on you. Employ these strategies to make the most of your college experience and build a foundation for the career you've always dreamed of.

1. Become friends with career services.

Every college has a center for career services and students often procrastinate until their senior year to take advantage of all the opportunities it has to offer. Get to know the people who work there by name, and absorb all of their advice. The more you stand out in a person's mind, the more likely you are to be recommended for internships or job offers.

2. Attend colloquium speaker events that relate to your major.

Most academic departments on your campus organize some type of speaker series. Not only are these presentations inspiring and filled with excellent advice, they can also be an opportunity to network. The speakers are usually highly successful in their field and often encourage students to ask them questions about their career. By engaging with speakers and establishing a connection with them, you can build a contact list that will help you progress in your future career.

3. Join clubs that spark your interest.

Clubs are an easy way to build a network of friends who share your goals. In addition to boosting your resume, clubs allow you to explore your interests without making a huge commitment. Taking part in activities on campus will expose you to new experiences that may be influential in helping you to decide on a career path.

4. Stand out in class and build relationships with your professors.

Taking on an active role in your education is the most essential part of your college experience. By impressing your professors and getting to know them better, you will increase your chances of receiving glowing recommendation letters and even getting selected for fellowships, scholarships, and internships.

5. Surround yourself with people who motivate you and will help you advance in your profession.

Building a strong network of friends, co-workers, and superiors will benefit you immensely in the long run. By knowing people who are willing to go to bat for you, you will stand out among employers because there are others willing to express their confidence in your abilities.

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