Fans Denied Entry To Concert at Colonial Life Arena

Fans Denied Entry To Concert at Colonial Life Arena

Colonial Life Arena refused fans entry to Maroon 5 concert based on ticket purchase site
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We all have that one band. The one that makes your heart beat faster just hearing their name. The music brings you to life and makes your heart feel free. The band you are dying to see perform live, knowing when you do it will be one of the best days of your life.

I finally got my chance.

I'm a huge fan of Maroon 5. HUGE. The band is currently on tour, and was performing in Columbia, SC this past Saturday. Naturally, I bought my tickets months in advance and went all out by blowing my paycheck on pit passes. I counted down the days in anticipation of what I thought would be one of the best days of my life.

I was so wrong.

September 10th arrived and my roommate and I excitedly road-tripped down to Columbia. We got ready, pumped ourselves up by listening to a bunch of Maroon 5 and Tove Lo songs, and headed to the arena early so we could snag a good spot.

Upon entering, we were directed by staff to switch out our printed tickets for hard copies. We complied, and waited for 30 minutes in a line of people attempting to do the same. When it was our turn, the staff at the box office declared our tickets as invalid due to the fact that we purchased them from StubHub. The reason? The tickets were in someone else's name rather than ours, and based on the fact that we used a third party website, it was the venue's discretion to not let us in.

I can't even describe my emotions in that moment. My mind was racing and I was not about to let the people at the box office stop me from having my night. We offered to purchase tickets again, but were denied the ability to purchase them in that section. We called StubHub and were given NEW tickets in our names, but the venue asked us to print them out. We ran to three stores asking to use a printer, and finally got someone in CVS to do so. Our new tickets were denied based on the fact they were on photo paper. The venue literally refused to let us enter based on the type of paper the tickets were printed on. The venue further refused to print out the tickets for us based on the fact they were StubHub tickets. The venue also refused to use a mobile ticket, even though it was their lack of clarification that resulted in this situation to begin with.

?!?!?!?!?!

Ultimately, after hours of back and forth, talking in circles, speaking to multiple managers and supervisors, we had to purchase tickets for the back section of the stage. We went from the pit standing area to the nosebleeds. We missed both opening acts and the first few songs of Maroon 5. And the worst part? It wasn't just us.

There were at least a hundred people that went through the same situation that night. People who had flown in for the concert, bought tickets months in advance, taken time off work, saved up paychecks---we were all denied entry based on the fact that Colonial Life arena chose to not associate with StubHub. The tickets were valid, but the customer service was intent on being unsupportive, disrespectful, and condescending the entire night.

I'm pretty sure that the two major goals of service jobs are to ensure the customer is satisfied, and to make a profit. At this point, customers were angry, upset and frustrated. The arena was losing money by leaving a pit section not filled up, but selling nosebleed seats instead. The individuals in the box office may have "won" that night by enforcing whatever policy they were attempting to uphold, but they have lost the business of hundreds of customers based on their incompetence and inflexibility.

We all have that one band. The one that makes your heart beat faster just hearing their name. The music brings you to life and makes your heart feel free. The band you are dying to see perform live, knowing when you do it will be one of the best days of your life.

I got my shot, but Colonial Life Arena took it from me.

They won't be receiving my business again.


Cover Image Credit: Wikimedia

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Not the horror story kind of roommate, but the one that was truly awesome.
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Nostalgic feelings have recently caused me to reflect back on my freshman year of college. No other year of my life has been filled with more ups and downs, and highs and lows, than freshman year. Throughout all of the madness, one factor remained constant: my roommate. It is time to thank her for everything. These are only a few of the many reasons to do so, and this goes for roommates everywhere.

You have been through all the college "firsts" together.

If you think about it, your roommate was there through all of your first college experiences. The first day of orientation, wishing you luck on the first days of classes, the first night out, etc. That is something that can never be changed. You will always look back and think, "I remember my first day of college with ____."

You were even each other's first real college friend.

You were even each other's first real college friend.

Months before move-in day, you were already planning out what freshman year would be like. Whether you previously knew each other, met on Facebook, or arranged to meet in person before making any decisions, you made your first real college friend during that process.

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The transition from high school to college is not easy, but somehow you made it out on the other side.

It is no secret that transitioning from high school to college is difficult. No matter how excited you were to get away from home, reality hit at some point. Although some people are better at adjusting than others, at the times when you were not, your roommate was there to listen. You helped each other out, and made it through together.

Late night talks were never more real.

Remember the first week when we stayed up talking until 2:00 a.m. every night? Late night talks will never be more real than they were freshman year. There was so much to plan for, figure out, and hope for. Your roommate talked, listened, laughed, and cried right there with you until one of you stopped responding because sleep took over.

You saw each other at your absolute lowest.

It was difficult being away from home. It hurt watching relationships end and losing touch with your hometown friends. It was stressful trying to get in the swing of college level classes. Despite all of the above, your roommate saw, listened, and strengthened you.

...but you also saw each other during your highest highs.

After seeing each other during the lows, seeing each other during the highs was such a great feeling. Getting involved on campus, making new friends, and succeeding in classes are only a few of the many ways you have watched each other grow.

There was so much time to bond before the stresses of college would later take over.

Freshman year was not "easy," but looking back on it, it was more manageable than you thought at the time. College only gets busier the more the years go on, which means less free time. Freshman year you went to lunch, dinner, the gym, class, events, and everything else possible together. You had the chance to be each other's go-to before it got tough.

No matter what, you always bounced back to being inseparable.

Phases of not talking or seeing each other because of business and stress would come and go. Even though you physically grew apart, you did not grow apart as friends. When one of you was in a funk, as soon as it was over, you bounced right back. You and your freshman roommate were inseparable.

The "remember that one time, freshman year..." stories never end.

Looking back on freshman year together is one of my favorite times. There are so many stories you have made, which at the time seemed so small, that bring the biggest laughs today. You will always have those stories to share together.

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The unspoken rule that no matter how far apart you grow, you are always there for each other.

It is sad to look back and realize everything that has changed since your freshman year days. You started college with a clean slate, and all you really had was each other. Even though you went separate ways, there is an unspoken rule that you are still always there for each other.

Your old dorm room is now filled with two freshmen trying to make it through their first year. They will never know all the memories that you made in that room, and how it used to be your home. You can only hope that they will have the relationship you had together to reflect on in the years to come.


Cover Image Credit: Katie Ward

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