Fans Denied Entry To Concert at Colonial Life Arena

Fans Denied Entry To Concert at Colonial Life Arena

Colonial Life Arena refused fans entry to Maroon 5 concert based on ticket purchase site
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We all have that one band. The one that makes your heart beat faster just hearing their name. The music brings you to life and makes your heart feel free. The band you are dying to see perform live, knowing when you do it will be one of the best days of your life.

I finally got my chance.

I'm a huge fan of Maroon 5. HUGE. The band is currently on tour, and was performing in Columbia, SC this past Saturday. Naturally, I bought my tickets months in advance and went all out by blowing my paycheck on pit passes. I counted down the days in anticipation of what I thought would be one of the best days of my life.

I was so wrong.

September 10th arrived and my roommate and I excitedly road-tripped down to Columbia. We got ready, pumped ourselves up by listening to a bunch of Maroon 5 and Tove Lo songs, and headed to the arena early so we could snag a good spot.

Upon entering, we were directed by staff to switch out our printed tickets for hard copies. We complied, and waited for 30 minutes in a line of people attempting to do the same. When it was our turn, the staff at the box office declared our tickets as invalid due to the fact that we purchased them from StubHub. The reason? The tickets were in someone else's name rather than ours, and based on the fact that we used a third party website, it was the venue's discretion to not let us in.

I can't even describe my emotions in that moment. My mind was racing and I was not about to let the people at the box office stop me from having my night. We offered to purchase tickets again, but were denied the ability to purchase them in that section. We called StubHub and were given NEW tickets in our names, but the venue asked us to print them out. We ran to three stores asking to use a printer, and finally got someone in CVS to do so. Our new tickets were denied based on the fact they were on photo paper. The venue literally refused to let us enter based on the type of paper the tickets were printed on. The venue further refused to print out the tickets for us based on the fact they were StubHub tickets. The venue also refused to use a mobile ticket, even though it was their lack of clarification that resulted in this situation to begin with.

?!?!?!?!?!

Ultimately, after hours of back and forth, talking in circles, speaking to multiple managers and supervisors, we had to purchase tickets for the back section of the stage. We went from the pit standing area to the nosebleeds. We missed both opening acts and the first few songs of Maroon 5. And the worst part? It wasn't just us.

There were at least a hundred people that went through the same situation that night. People who had flown in for the concert, bought tickets months in advance, taken time off work, saved up paychecks---we were all denied entry based on the fact that Colonial Life arena chose to not associate with StubHub. The tickets were valid, but the customer service was intent on being unsupportive, disrespectful, and condescending the entire night.

I'm pretty sure that the two major goals of service jobs are to ensure the customer is satisfied, and to make a profit. At this point, customers were angry, upset and frustrated. The arena was losing money by leaving a pit section not filled up, but selling nosebleed seats instead. The individuals in the box office may have "won" that night by enforcing whatever policy they were attempting to uphold, but they have lost the business of hundreds of customers based on their incompetence and inflexibility.

We all have that one band. The one that makes your heart beat faster just hearing their name. The music brings you to life and makes your heart feel free. The band you are dying to see perform live, knowing when you do it will be one of the best days of your life.

I got my shot, but Colonial Life Arena took it from me.

They won't be receiving my business again.


Cover Image Credit: Wikimedia

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To the guy that shot my brother...

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To the guy that shot my brother,

On January 9, 2019 my families entire life changed with one phone call. The phone call that my little brother had been shot in the face, no other details. We didn't need any other details. The woman on the phone who called us in full panic told us where he was so we went, as soon as possible. I don't think it helped that not even 10 min prior I talked to Zach on the phone.. kind of irritated with him, and the ONE TIME I didn't say 'I love you' as we hung up. Could've been the last time we ever spoke.. I remember pulling up to the hospital thinking 'this can't be real' 'it's not our Zach' 'this is just a dream Sarah, WAKE UP' I'd close my eyes really tight just to open them, I was still in the hospital emergency parking lot. I could still hear the ambulance sirens coming. It was all real.

The day our life's changed was definitely a test of faith. A test of how strong we were, as a family. I sat in that waiting room ready to see the damage that has been done to my sweet baby brother. Because at that point we had no idea how lucky he got. That glimpse of seeing Zach will haunt me forever. How helpless I felt in that exact moment frequently wakes me up from these horrific dreams I've been having ever since that day. That is a moment burned into my me and families brain forever.

You always hear about these things in the movies or on the news, a house being shot up, someone shooting another innocent person, not to care if they died on your watch. But we found ourselves on the news.. We have been confined to the hospital since that day. Running on barely any sleep, taking shifts of sleep so we don't make ourselves sick taking care of Zach. Watching him suffer. Undergoing surgeries, to repair the damage you did.

Before I proceed let me tell you a little something about the man you shot.

Zachary Keith Wright. A blonde hair blue eyed boy. Who could potentially be the most annoying human on the planet (possibly coming from his sister). A man who loves his God first, loves his family second. Perfect by no means, but almost perfect to me. A 19 year old who was to graduate high school this month. After graduation he was prepping to leave for Marine boot camp in the summer.. being in the military has been Zach's dream since he could talk. Literally. Running around, playing war with underwear on our heads, and finger guns. Some would say we looked like natural born assassins.. growing up he has been a country boy. Let me tell ya country to the core. He loves this country like he loves his family. He believes in helping people, taking charge in what's right, and never leaving a brother behind. He's lived by that his whole life. Until now....

The day you shot him. The day not only did you change my brothers life, you changed his families life too. The day you almost ripped my brother out of this world... for what? A misunderstanding? Because you've let something take ahold of your life that you can't let go you're willing to kill someone innocent over? Luckily for him, his guardian angels were protecting him in your time of cowardice. There were 3 times that day he should've died, the time you shot him, the time you tried to shoot him again as he stared you directly in the face, (even tho he couldn't talk I know you could read his eyes, and he still intimidated you. That's why you tried to pull the trigger again) and the time he was running out of the house. But he lived. A man who was shot in the face, didn't lay there helpless, didn't scream in agony. That MAN walked to the neighbors to get help. Why? Because he's a MAN, and because he's on this earth for a reason.

It's gonna sound a little strange not only to you, but the audience who is reading this. I must say thank you. Even in this situation, this was the best outcome we could get. He gets to live. He will make a full recovery. He will graduate. And he will go off into the Marines. You united my family together. Closer than ever. Thank you. You tested our faith and brought us closer to our God. Thank you. Because of your moment of weakness, you showed us what prayer could do. Heal anything. Thank you. This was a bump in the road, and a helluva way to kick off our year of 2019. But here we are.. all laying in the hospital. I'm looking around as mom is sleeping in her recliner chair exhasted but still here, Zach his awake playing his xbox all hooked up to machines, fighting to heal and get better. And of course I'm writing this letter to you.

See you in trial,

From the girl whose brother you shot.

'Fight the good fight' - 1 Tim 6:12 🤟🏼💙

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23 Things That ~Barely~ Run Through A Girl's Mind During Her First Workout In, Like, Forever

Why did I do this to myself?

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It's the beginning of the semester and that means half of the students on campus have decided that we are going to go back to the gym after their workout routine fell through last semester. It's been months since we've stepped foot in the gym, but we are ready to attack it and get fit. That is until we get there and start going.

1. How did I get to the gym? Didn't I walk here? That should count as exercise

2. Why am I here?

3. Are these clothes tighter than they were last time?

4. Why is every single machine full? What am I supposed to do?

5. Is everyone looking at me?

6. I can't remember where anything is here

7. Okay, I am going to set this at the easiest level

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9. Is 3 minutes long enough? No, darn it.

10. How many calories have I burned? Only 10 are you kidding me!

11. Why is everyone else here going so hard? I look like a slacker

12. I am so sweaty right now

13. Maybe I should get a smoothie as a reward for working out

14. I am literally dying right now. I am about to drop dead

15. Only 5 more minutes to go. I've got this!

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17. Why do people come here every day?

18. Last minute I'm going to go so hard right now

19. Just kidding that two seconds was good enough. I'm going to cool down for the last 58

20. Hallelujah, praise Jesus, I am done!

21. I am so tired

22. My body is so sore

23. I can't believe I have to walk home now. I've already done my exercising for the day

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