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7 Things I Learned While Working In Technical Support

"Have you tried unplugging it and plugging it back in?"

Brooke French
Sep 17, 2016
Southern Illinois University Carbondale
136
7 Things I Learned While Working In Technical Support
E-Methods Technologies

Working in technical support has been one of my most interesting experiences so far.

1. You must have strong patience.

Yes, I know how long you've been on hold. And yes, I understand you're disgusted with the services. Just unplug the power cord so we can move on with our day.

2. You learn how ignorant some people can actually be.

No, Patrick, the lid....the lid...no, the lid.....

3. You learn the true power of the "mute" button.

Those customers that make you so irritated that you just have to have a minor breakdown, then jump back into the conversation like smoke didn't just pour out of your ears.

4. You become someone's therapist.

Then the customer starts crying because their entire life is a disaster, all because they can't find the Ethernet cable.

5. Confidence is key.

Some times I sound like I know what I'm doing, but honestly, I'm not for sure if unplugging your modem for the third time will help at all. (But when it does, of course I knew it was going to....)

6. No matter how crazy your thoughts are, you have to stay empathetic.

I'm truly sorry about how this service has worsened over time. Please press the Power button that you "didn't know" was pressed to resolve your issue.

7. You make some of the most amazing friends.

People that can share the pain of this job with you are ones to keep for life.

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