Everyone learns a thing or two from working a new job, but I think that customer service jobs provide you with life lessons that simply can't be learned any other way. Here is what I have learned from working at mine:
1. How to be a nicer person
2. To always smile
3. To be polite
4. How to have forced conversation
5. How to persevere through a hangover
As if hangovers aren't rough enough, try having to juggle ten needy customers at a time, while simultaneously trying not to lose your lunch. Hangovers are hard to deal with at work, but you are forced to forget about the crappy feeling while helping out a customer. It becomes so easy to smile through the pain.
6. How to lie without lying
Maintaining a customer's business is the most important thing in any line of work. Sometimes in order to persuade customers to come back you have to lie, but without lying. I have learned to always tell the customers what they want to hear, but in a way that does not go against any policies instilled by the workplace. "Yeah you can totally use that coupon!" .... if you come on the third Monday in May after 2pm but before 2:15pm...
7. Problem solving skills
8. You can't please everyone
9. The customer is NOT always right
10. How to deal with perverts
11. Patience is key
People can be very indecisive. They always ask too many questions, want too many discounts, and are generally a pain. I have learned how to be patient with these types of people and maintain a good attitude. Not everyone thinks the same way, so it is important to let everyone take their time.
12. You never know who you may encounter
When you work a customer service job anyone can walk through that door. It can be an old friend, a family member, or an enemy. But the most interesting people that come in are those you have never met. People from all walks of life can walk into your job and may have a life-changing story to tell. I have been inspired by many people I have encountered and that alone has provided me with life lessons I will never forget.
Customers can be a pain, but all good days at work definitely outweigh the bad ones. I wouldn't trade my experiences at my customer service job for anything in the world. I hope you can all appreciate your job a little more too!