The life of a server is an unpredictable one. One day, you're loving life, turning tables like crazy. The very next day, you're watching the hours slowly tick by, making about $30 total. Sometimes it's worth it, and other times you're wondering why you haven't walked out yet. I've had so many positive experiences since becoming a server, but I've had even more negative ones. It's like people have no clue how to act when out in public. Respect and human decency fly out the window when food is involved; it's almost like working in a zoo. Here are some things to consider next time you visit your favorite "zoo" for lunch.
1. We have feelings, too.
I understand you're paying for a nice meal and complimentary service. It's my job to serve you with a smile. However, it is not my job to keep calm while you hurl insults at me over a wrong order.
2. We have multiple tables, not just one.
Once again, I understand it's my job to serve you. But when I have six different tables, I can't wait on you hand and foot.
3. We forget things.
This doesn't mean we don't care. Most of the time, we simply forget.
4. Ask, don't demand.
There is nothing worse than having someone say, "Get me a Coke" instead of "Can I get a Coke, please?" I'm much more willing to help you when you're polite.
5. We don't have the menu memorized.
So next time you want to complain about how I didn't tell you every single thing that came on your sandwich, remember that there is a menu with a full description. You can read.
6. Don't be an ass.
If I ask, "How are you?" the least you can do is respond. You don't even have to ask how I'm doing! Just don't respond with "Water and lemon."
7. Don't stay past closing time.
This also means don't come in 30 minutes before close. Your servers have families, homework, and responsibilities. Also, your server probably hasn't eaten a real meal or used the restroom since their shift started. It's unbelievably rude to sit and talk while we're trying to close the restaurant.
8. Don't come out to eat if you can't afford to tip.
Most servers get paid about $2.00 per hour without tips. Your servers aren't waiting on you for their health. Your servers have bills just like you do. Tip them well. Let them know they're doing a good job, so that the next time you come in, the service will be even better. Trust me, we appreciate it.
9. Control your kids. Or just don't bring them to dinner.
A kid threw pizza at me three days ago. That's all I really have to say about that.
10. Remember, we don't make the rules.
If your coupon is expired, your card is declined, or you're too late for a lunch special, there is not much your server can do for you. If we made the rules, we wouldn't be serving you.
11. Don't flirt with your server.
You can be nice, but don't overdo it. It's awkward, unwanted, and uncomfortable.
12. Servers are humans who deserve respect.
I know, it's crazy. We aren't actually robots. We cry when we're overwhelmed. We work hard for our tips. And believe it or not, we care about our customers. We appreciate your business and the ability you have to bring so much life into our otherwise mundane work day.
To the model customers, thank you. Keep doing what you're doing. Enlighten your friends. Your smiles, compassion, understanding, and appreciation is what keeps all of us from going insane.
To everyone else, you have the potential to make or break your experience with your server. Remember these things next time you go out to eat.
