Working in customer service can be very hard. Anybody that has worked one knows that it can be stressful between the crying babies, rude customers and those people that seem to want to do everything they can to ruin your day. Customer service can be difficult but there are many good life lessons that come from the job. You learn that you can not let customers get to you. If the talk to you in a rude way you just have to smile through it and be kind.
In customer service you will run into different types of people. There are understanding people, people who are difficult, people who do not care about your store policies and people who will be mean for absolutely no reason. People get very upset when it comes to their money so If they feel like you are ripping them off they will be more than happy to tell you so. Usually when you are kind to a customer, the customer will be kind but sometimes it does not happen like that in every situation.
Customer service taught me to always be kind to everyone. I know that parents are the first people to teach you what it means to be kind but working in customer service gives you another aspect. I have experienced customers coming in and being angry and mad at the world and ready to unleash their anger on anyone that stepped in their path. I found that these people have deeper problems than I might think and a simple smile and asking how they are doing seems to make their day a little brighter. It makes my day when a customer comes in and before they leave they tell me that I have made their day. Not every upset customer will leave the store happy, there will be those that no matter how much you try they will still leave angry. I've had customers that have insulted me, yelled at me and told me they are never shopping here again. Being a sensitive person, their insults and yells are sometimes hard to take.
Working in customer service has helped me grow as a person. I have learned to be more patient with people as well as learn to be more flexible. Above all else I have learned selflessness. Working in customer service demands that you put your needs aside and put someone else's first.
I have worked many weekends, nights and mornings. I have given up the nights that most college students would not give up because they would want to go have a good time. Honestly, being in college full time and having a part time job has made me grow up. I have become more kind, generous and an overall better person from working in customer service and for that I am very grateful.
