An Open Letter To Small Business Clients

Dear Client,

You don't know me, but you've fed me. You've housed me for most of my life. You've payed for football games, competitions, and activities fees. You helped me move into a new house, start college, and even bought my pets. It's thanks to you that I'm not without house and home. It's thanks to you that I'm able to adventure and enjoy life. It's thanks to you that I have a life to live at all.

You don't know me, but you taught me some of the more important lessons in life. From you, I learned the importance of caring for others, hard work, honesty, punctuality, and trustworthiness. I learned how to communicate effectively and efficiently with others, all while keeping a genuine smile on my face. You taught me to think on my feet, to problem solve, to compromise. I am a better person because of you.

You don't know me, but I've spent hours at home servicing you. I've input your data and answered your calls. I've worked day and night to provide you with a service that you can't expect anywhere else. You've trusted me with your most valued information, and I intend to protect that. Without thinking, every time you appear I am given another case load, and I cannot thank you enough.

You don't know them, but my parents have devoted their lives to making sure you have an enjoyable experience with us. They've lost countless hours of sleep in an effort to make sure you rest easy knowing you're being cared for. Behind their dark circles, gray hairs, and wrinkles are the years of hard earned experience needed to continue providing you with the best customer experience you could ask for. You've kept them up at night as they struggled to handle everything you've thrown at them, and they begrudgingly loved every second.

You don't know them, but you've given people jobs. You've helped them onto their feet as they've moved into town, or even into the country. You've provided their family with food and shelter, as well as the opportunity to grow.

You don't know me, but I know you. I thank you for putting your needs in our capable hands. I swear to you we won't let you down.

Sincerely,

The Product of a Family-Owned Business

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