Dear rude customer,

I am sorry that I am the only one working right now, and that I have been busy enough all afternoon that I'm having to do things as I go. Trust me I wish that there was another person here working with me. But just because I'm not moving as fast as you want me to does not give you the right to yell at me. I've had a rough day all day I'm a college student and I go straight to work right after classes.

I know that you don't know that after you were done yelling at me and you had left I had to go to the bathroom so I could cry and calm down. Do you know how disrespected I felt? Did you know that you made me feel like the shit beneath your feet? Did you know you caused me to have a flashback to an abusive relationship? Telling me to just "Shut up and do my job" isn't going to make me move any faster, it is also not going to change the fact that I am the only person working at the moment. I already work a difficult job because of not only everything that I have to do in the span of my four hour shift, but because I have to deal with the public as well. I am seen as nothing but a sandwich maker, when I put on my visor and apron I am no longer a person, I'm just a subway employee. More often than not this is how I am seen and you proved that.

You got so pissed because I couldn't make your double meat meatball footlong sandwich that instead of saying I'm sorry you have to work in these conditions and that you are by yourself. You decide to take your anger out on me because it took longer than 2 minutes to make your sandwich.

I tried to be nice to you, I put on the best smile that I could and I had to bite my tongue to keep the tears at bay. I know you doubt that your words hurt me at all I'm just a stupid employee right? A stupid employee that wasn't doing her job at the speed you wanted.

You are a complete stranger to me you don't know me and I don't know you, and it is s shocking to me that a complete stranger could treat a human being so horribly.

I'm sorry but if you ever come in again and you are acting the way you did I have the right to refuse to serve you and I will. I respect myself to much not to.

So I hope that whatever possessed you to treat me the way you did, whatever problem you were having that was causing you to lash out at another human being. I hope it gets better and that everything turns out alright for you. And if acting that way is just how you are as a person I feel sorry for you that you just have that much anger inside you.