There are multiple roles that you can have during your Disney College Program. There are categories that each other the roles fall into so I will sort them that way for you. I am also not only going to talk about the roles that are available for the Walt Disney World college program but the Disneyland college program. I will give details about each so you can decide which roles you are interested in. All of the descriptions for the different roles can be found at https://jobs.disneycareers.com/disney-college-program
Operations
Operations cast members help ensure our guests have enjoyable experiences while visiting our theme parks, Downtown Disney at Disneyland Resort or Disney Springs at Walt Disney World Resort. Whether directing vehicles in the parking lot, advising guests on which ticket packages to purchase, operating our rides/shows/attractions, or ensuring guest areas are clean and show ready, Operations cast members have a direct impact on our guests’ experiences
Disneyland
Attractions:
- Operating attractions while providing a safe and enjoyable experience for Guests and Cast
- Dispatching ride vehicles, also safely loading and unloading Guests
- Providing direction to evacuate rides
- Reciting memorized spiels to large groups
- Multitasking and solving problems quickly
- Answering questions and being responsive to special requests
- Assisting with Entertainment Parade Guest Control
- Working environment may include being exposed to exhaust fumes
- Physical demands include standing and walking for long periods of time, constant hand use and repetitive wrist movement
Custodial:
- Picking up debris, emptying trash cans, cleaning restrooms, sweeping and general area cleaning
- Exhibiting strong communication skills
- Answering Guest questions and constant interaction
- Working indoors and outdoors
- Physical demands include constant walking, standing, pulling/pushing, repetitive sweeping motion, and lifting trash can liners that may weigh 30-50 lbs
Resort Transportation & Parking:
- Directing traffic
- Operating passenger—carrying trams and memorizing and reciting safety spiels
- Cash handling
- Assisting Guests with loading/unloading of strollers, wheelchairs and other personal items
- Constant Guest interaction
- Physical demands include standing and walking for long periods of time, arm movements to direct vehicle traffic, and working outdoors in a wide range of environment elements
- This role requires a valid driver’s license
Photopass Photographer:
- Capturing Guests’ experience at the Disneyland Resort with high–quality photos taken with the latest in digital photography technology
- Proactively approach Guests to offer photo opportunities
- Inform Guests of the variety of Photo Imaging services available
- Take and fulfill orders
- General cleaning, stocking items and keeping inventory
- Physical demands include continuously holding, carrying and lifting up to 15 pounds of photography equipment, frequent walking/standing, and frequent bending/twisting/kneeling
- Working outdoors in extreme heat and/or cold
Park Greeter:
- Greeting Guests at the turnstiles and processing Guest ticket media
- Checking Guest bags before they enter a theme park
- Performing crowd control
- Physical demands include constantly work outdoors, stand for long periods of time, and may lift, push, and pull up to 50 lbs
Walt Disney World:
Attractions:
- Working in one or more of the following areas:
- Working at one or more of the “rides” or theater shows
- Loading and unloading Guests from an attraction
- Operating sophisticated ride systems
- Memorizing and delivering lengthy narrations (spiel) on a microphone to large groups
- Monitoring Guest flow and providing a safe Guest experience
- Assisting with audience control, including during parades
- Maintaining safety standards
- Cleaning areas surrounding attractions
- Working with working with Disney FastPass+ service, which allows Guests to reserve access to select Walt Disney World® Resort theme park attractions, entertainment and Character Greetings in advance
- Facilitating themed events-within-an-event, such as culinary & wine demonstrations, children’s activities, and playgrounds
- Event opportunities where this may occur include Youth Events, runDisney, and/or events at the Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios™, and Disney Springs™
- Working in parking or staffing outdoor Toll Plaza areas
- Operating a large motorized parking tram and delivering narrations on a microphone
- Working as a Park Greeter operating turnstile areas
- Greeting all Guests who enter the park and validating their tickets
- Working at Ticket Operations selling various ticket media at our water parks, Disney Springs™, or ESPN Wide World of Sports™
- Using computerized ticketing systems
- Strong knowledge of Walt Disney World® Resort ticket media
- Cash handling — both manual and using computerized registers
- Standing for extended periods and working outdoors
- Valid driver’s license is required for certain Attractions roles
Bus Greeter:
- Greeting and interacting with Guests in the Resort Bus load zones
- Tracking bus intervals to various locations around the Walt Disney World® Resort
- Keeping bus load zone areas clean
- Assisting Guests with boarding and exiting vehicles
- Using a radio and understanding radio communication
- Answering Guest questions about Walt Disney World® Transportation
- Assisting with audience control
- Standing for extended periods, working outdoors
- Providing exceptional guest service
Convention Guide:
- Working in one or more of our theme parks, water parks, or Disney Springs™ assisting with events such as:
- Epcot® International Food & Wine Festival
- Epcot® International Flower & Garden Festival
- Mickey’s Not So Scary Halloween Party
- Mickey’s Very Merry Christmas Party
- Other events across property
- Guest crowd control
- Escorting large groups of Guests through a park from one venue to another
- Food handling
- Securing roped off areas while keeping Convention Guests inside their venue
- Maintaining safety standards
- Standing for extended periods of time
- Walking long distances
- Working outdoors in a variety of weather conditions
- Heavy lifting
Custodial:
- High Guest interaction while working independently
- Extensive cleaning — including restrooms and toilets
- Working with cleaning chemicals and equipment
- Bussing tables in restaurants and outdoors
- Sweeping and mopping
- Emptying trashcans, lifting heavy garbage bags
- Driving pargo carts
- Vacuuming, dusting, and cleaning pool decks
- Providing information to Guests
- Standing for extended periods, working outdoors
Monorail:
- Assisting Guests with boarding and exiting vehicles
- Using a radio and understanding radio communication
- Answering Guest questions about Walt Disney World® Transportation
- Assisting with audience control
- Speaking to large groups of people over a microphone
- Standing for extended periods
- Working both indoors and outdoors
- Providing exceptional guest service
- Valid US Driver’s License is required for this role
Photopass Photographer:
- Assisting Guests in photographing their vacation memories
- Operating digital technology including: digital single-lens reflex (SLR) camera, PDA, and image fulfillment stations
- Carrying camera equipment for extended periods of time
- Approaching Guests and engaging them in conversation
- Answering Guest questions
- Suggestive selling; explaining features and benefits of Disney PhotoPass product
- Achieving monthly goals
- Partnering with Character Performers and Character Attendants
- Working in multiple locations - potentially all four Theme Parks in any given week
- Standing for extended periods, working outdoors
Watercraft:
- Operating watercraft vehicles, including using on-board computers
- Assisting Guests with boarding and exiting vehicles
- Delivering narrations via microphone during trips
- Using a radio and understanding radio communication
- Answering Guest questions about Walt Disney World® Transportation
- Assisting with audience control
- Standing for extended periods, working outdoors
- Providing exceptional guest service
- Valid US Driver’s License is required for this role
Entertainment
Entertainment cast members help create and maintain the show, whether through performing in our various parades and shows, facilitating character meet & greets, or supporting our performers and other cast members through supplying/maintaining costumes.
Disneyland
Cast Costuming:
- Interacting with other Cast Members by answering questions and providing directions concerning the location and proper wear of over 200 types of costumes
- Sorting and organizing costumes
- Sorting soiled laundry
- Operating a computerized costume issue system
- Working in a warehouse environment
- Physical demands include walking, standing, climbing tall ladders, and working at heights, as well as lifting/pushing costume inventory that may weigh 25 lbs. or more
Entertainment Costuming:
- Issuing costumes to Cast Members performing in shows/parades.
- Assembling and pre-set costumes for performers in shows/parades
- Assisting performers in dressing and inspecting costume pieces for potential repairs, including occasional sewing
- Physical demands include constant walking, standing, pushing, pulling and lifting costumes/costume pieces that may weigh 25 lbs. or more
Walt Disney World
Character Attendant:
- Providing Guests with information about show schedules, Character locations, and visitation times
- Providing audience control, including handling challenging Guest situations
- Ensuring the safety of Character Performers and our Guests
- Partnering with Photopass photographers
- Maintaining show quality and Character integrity
- Setting up and removing stanchions, ropes and poles
- Assisting Character Performers with putting on costumes
- Retrieving and arranging strollers
- Maintaining cleanliness and order in work location
- Standing for extended periods, working outdoors
Character Performer (Audition Required):
- Portraying specific costumed character roles
- Working in hot, confining, heavy costumes with limited range of vision
- Communicating non-verbally to Guests
- Signing autographs and posing for photographs
- Interacting with Guests outdoors and in dining establishments
- Potential to perform in parade and/or puppeteer roles
- Due to costuming requirements, special consideration will be given to individuals 4' 8" - 5' and 6' - 6' 3"
To be considered for a Character Performer position, you must attend an audition.
For information about upcoming auditions visit https://disneyauditions.com
Note that this position is only offered at the Walt Disney World Resort in Florida.
Costuming Operations:
- Issuing costumes to fellow Cast Members throughout Operations and Entertainment Locations
- Operating a computerized costume checkout system
- Working around performers in various stages of dress
- Operating basic laundry equipment
- Repetitive overhead reaching, bending, and heavy lifting
- Moving heavy costumes from location to location
- Handling and laundering soiled garments
- Standing for extended periods, working outdoors
- Working independently, with minimal to no Guest interaction
Lodging
Lodging cast members help ensure guests have a memorable stay at our world-class resorts, whether through an expedient check-in process, a clean and well-maintained guest room, or assistance with transporting luggage.
Disneyland
Disney Desk:
- Working independently in remote locations, including Good Neighbor hotels, shopping centers and the Disneyland Resort Welcome Center
- Providing excellent Guest Service
- Having a detailed level of knowledge about the Disneyland Resort and its ticket options
- Ability to customize a ticket option that is right for Guests based on their needs
- Working with cash and managing daily ticket inventory
- Using highly technical computer systems
- Memorizing resort information
- Making reservations for Guests as needed
- Physical demands include constant standing and walking for up to 8 hours
- A valid driver's license and reliable personal transportation is required for this role
Front Desk:
- Checking-in Guests to the Resort
- Operating highly technical computer systems
- Providing information for the Resort and surrounding areas
- Answering Guest questions regarding the Disneyland Resort
- Strong cash handling skills
- Memorizing multiple types of rooms as well as other information
- Maintaining high attention to detail in a fast paced environment
- Physical demands include walking/standing, constant pushing/pulling up to 10 lbs, frequent bending/twisting/kneeling, and constant use of hands
Guest Services:
- Assisting Guests with questions, directions, event schedules, and other information regarding the Hotel/Resort
- Using computerized reservation systems
- Frequent cash handling, including large amounts of money
- Maintaining calm during complex and fast-paced situations
Walt Disney World
Bell Services Dispatch/Greeter:
- Assigning luggage deliveries, including directing bellmen
- Greeting Guests upon arrival at resorts
- Handling and storing luggage, which requires heavy lifting (including overhead lifting)
- Using a computerized dispatch system, multi-tasking
- Answering Guest calls and responding to service requests
- Taking luggage off buses, vans and cars
- Tagging luggage
- Standing for extended periods, working outdoors
- Valid US Driver’s License is required for this role
Front Desk:
- Must be willing to work in all of the following areas but might only work in one: Front Desk, Luggage Services, Dispatch or Telephone Room
- Checking Guests in and out of resorts and processing payments
- Assisting Guests with itinerary planning and ticket sales
- Handling complex Guest situations, problem solving
- Operating computer-based reservation and ticketing systems
- Lifting, tagging, and delivering luggage
- Handling large amounts of cash
- Answering Guest telephone calls
- Standing for extended periods, working outdoors
Housekeeping:
- Cleaning multiple Guest rooms including toilets, showers, sinks and tubs
- Working with cleaning chemicals
- Replenishing linens
- Making beds, requiring repetitive bending and pulling
- Pushing large carts
- Dusting and vacuuming
- Emptying trashcans
- Responding to Guest requests for items or directions
- Heavy lifting, standing for extended periods
- Working independently with limited Guest contact
Food & Beverage
With more than 300 food and beverage locations throughout our parks and resorts in Florida and California, Food & Beverage makes up an important part of our guests’ experiences. Food & Beverage cast members in these areas provide guests with memorable dining experiences from outdoor vending to counter service to signature restaurants.
Disneyland
Custodial Busser: Responsibilities include greet/welcoming guests, arrange, clean, sanitize and maintain tables, chairs, trash cans and liners. Sweep and mop dining areas, server areas and kitchen floors. Bus tables, maintain the cleanliness and replenish the stock at self-service beverage and condiment stations, dispose of trash, gather and transport dirty trays, dishes and silverware and plates to dish room area.
The position also includes constantly standing, frequent walking, working both indoors and outdoors and pushing/pulling and lifting. Gloves are required when working with food.
Food Cart Cashier:
- Selling product outdoors on wagons while constantly interacting with our Guests
- Strong cash handling with or without a cash register
- Working independently
- Preparing and delivering food and merchandise products
- This role involves frequent walking/standing, pushing/pulling, and bending/twisting/kneeling, as well as working outdoors in extreme heat and/or cold
Food Prep:
- Preparing, washing, and cooking items such as appetizers, salads, pasta, waffles, sandwiches, vegetables and hamburgers
- Assisting Guests as an attendant at a carving station
- Ensuring food is cooked to proper standards
- Cleaning kitchen equipment and practicing proper sanitation procedures
- Practicing all required HACCP procedures
- This role involves minimal to no guest interaction
- Physical demands include standing, frequent walking, pushing/pulling, lifting, bending, twisting, and kneeling, as well as working with cleaning supplies. Latex Gloves are required when working with food products.
Quick Service Food & Beverage Cashier:
- Greeting and taking Guests' orders
- Entering orders into a computerized register
- Verifying the Guests' orders by repeating total orders back
- Receiving and processing payments
- Selling product outdoors on wagons while constantly interacting with our Guests
- Cleaning and maintaining work areas
- Replenishing food and other serving items as necessary
- Receiving and preparing orders according to established guidelines
- Physical demands include repetitive wrist motion, bending, lifting and pushing/pulling
Food & Beverage Quick Service Restaurants:
- Working on one of the following positions: Dish-up/Presenter, Greeter, Runner, Food Preparation, and Drink/Beverage Pourer
- Answering Guest questions
- Taking and assembling Guest orders
- Serving salads, entrees and beverages
- Stocking and replenishing food.
- Role requires frequent pushing/pulling & lifting, and constant walking /standing
Walt Disney World
Seater:Seater is a non-tipped role.
Responsibilities may include:
- Greeting and seating Guests in restaurants
- Managing a seating chart and resolving Guest situations
- Utilizing a computerized reservation/seating system
- Cash handling — both manual and using computerized registers
- Rolling silverware, folding napkins, and keeping area stocked
- Light cleaning, multi-tasking
- Standing for extended periods, working outdoors
Quick Service Food & Beverage:
- Selling food and beverages at outdoor carts and/or indoor restaurants
- Taking and filling orders, multi-tasking
- Preparing and assembling food items in a kitchen area, including the use of a fryer, grill, broiler, and other industrial cooking equipment
- Cash handling - both manual and using computerized registers
- Bussing tables, cleaning kitchen and counter equipment, and emptying trash cans
- Dispensing and selling alcoholic beverages
- Setting and stocking tables, outdoor carts, and restaurants
- Heavy lifting, pushing heavy carts
- Working with cleaning chemicals
- Working independently or as part of a large team
- Standing for extended periods, working outdoors
Retail/Sales
Cast members in retail/sales areas help guests have enjoyable vacation experiences, whether selling ticket packages, magically transforming little girls into princesses at the Bibbidi Bobbidi Boutique, or helping guests find the perfect mementos of their vacations in our various merchandise locations.
Disneyland
Retail Sales Clerk:
- Operating a computerized point-of-sale system (POS register)
- Frequent cash handling
- Greeting Guests entering and exiting the location
- Stocking and counting inventory
- Assisting Guests with their merchandise selection
- Sharing Resort information and answering guests’ questions
- Physical demands include lifting stock/inventory, pushing/pulling up carts and dollies. This position requires walking or standing in both indoor and outdoor locations.
Vacation Planner:
- Operating a computerized ticketing system
- Informing Guests about ticket options
- Cash handling
- Providing information, answering questions
- Handling Guest situations, and accommodating special requests
- Cast Members are required to multi-task, answering Guest questions while processing transactions on computer
- Memorization of multiple types of media needed
- Strong communication and listening skills are also necessary
- Computer skills and cash handling or comparable experience are required
- This position involves constant pushing/pulling up to 10 lbs, frequent bending/twisting, and constant use of hands
Walt Disney World
Bibbidi Bobbidi Boutique/ Pirate League:
- Performing all duties in character as a member of the “Fairy Godmother in Training” or “Pirate League”
- Interacting with children of all ages, including small children
- Performing a variety of hair techniques including braiding, teasing, shaping, finger curls, and twists
- Applying facial makeup; painting nails or applying press-on nails or facial art (temporary tattoos)
- Utilizing a computerized reservation system to check guests in for their scheduled appointments
- Calming upset children
- Working in a high-volume, fast-paced environment
- Receiving shipments of products, monitoring stock levels, restocking work areas, cleaning and dusting surfaces with cloths, brooms, cleaning agents and brushes
- Responding to special guest requests and standing for extended periods
Floral:
- Requires a Driver’s License from any state.
- Balloon Bouquets
- Delivery Driver – Floral & Gift Baskets (driving Box truck/van)
- Embroidery/Engraving (using a computerized machine)
- Event Set/Strikes (heavy lifting, fast paced)
- Floral Processing (cleaning coolers and flower prep)
- Forklift/Pallet Jack Tasks
- Gift Basket Production
- In Room Celebration – Driver/Sets (driving box truck/van)
- In Room Celebration – Order Prep
- In Room Celebration – Wedding Box Prep
- Merchandise Pulling/Stock (heavy lifting)
- Resorts Team Support – Change outs/Watering
- Special Event/Weddings Pulling/Stock (heavy lifting)
Merchandise:
- Demonstrating and selling merchandise in indoor and outdoor areas
- Cash handling - both manual and using computerized registers
- Stocking and cleaning shelves and carts
- Receiving/putting away stock and deliveries
- Stroller/wheelchair rental — including repetitive lifting, stacking, and pushing strollers and wheelchairs
- Preparation of food/candy
- Selling of alcohol and tobacco
- Providing information to Guests
- Approaching Guests and engaging them in conversation
- Preparing packages for shipping/delivery
- Working independently or as part of a large team
- Standing for extended periods, working outdoors
Vacation Planner:
- Selling ticket media to Guests
- Achieving monthly sales goals and maintaining minimum sales requirements
- Working with a computerized ticket system, offering Guests tickets from a menu of over 128 different ticket configurations
- Having a strong knowledge of the Walt Disney World® Resort and its ticket media
- Handling large amounts of cash
- Understanding the Guests' needs while helping them select the right-fit tickets for their vacations
- Being able to work under pressure and overcoming Guest objections
- Assisting with audience control, including during parades
- Standing for extended periods, working outdoors
- Working at multiple locations - potentially all four Theme Parks in any given week
Recreation
Whether at our water parks, resort swimming pools, golf and mini golf courses, children’s activity centers, or guest arcades, Recreation cast members help our guests enjoy their vacations.
Disneyland
Lifeguard:
- Ensuring the safety of our Guests
- Keeping pool areas clean
- Answering Guest questions
- Enforcing policies, rules and regulations of Recreation locations
- Detecting and responding to noises and distress signals in an aquatic environment, including in the water and anywhere around the zone of responsibility
- Observing all sections of an assigned zone or area of responsibility
- Physical demands include ability to swim 200 yards, and performing work that may involve lifting Guests in and out of the pool up to 100 lbs or more with assistance.
- This role involves frequent walking/standing, pushing/pulling, and bending/twisting/kneeling, as well as working outdoors in extreme heat and/or cold
Each individual must be evaluated and certified at the Disneyland® Resort. All lifeguards must pass a swim test and a vision screening with at least 20/25 corrected or uncorrected. In the event you do not pass the swim test described below, you may be placed in another role based on availability.
Lifeguard Swim Test
- Swim 200 yards (183 meters) freestyle or breaststroke
- Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool (minimum 8 feet / 2.4 meters)
- Tread water with hands out of the water for two minutes
- Demonstrate 20/25 vision with or without corrective lenses
Walt Disney World
Children's Activities:
- Working with children visiting our Resort Hotels
- Facilitating a wide range of supervised activities:
- Reading stories
- Providing refreshments
- Playing games
- Teach line dancing and other high energy programming
- Work could be both indoors and outdoors
- Prolonged standing and heavy lifting
- Providing first aid and basic life support in the event of Guest injury or illness
- Maintain a safe, clean and well organized environment
- Maintaining safety standards
- Answering Guest questions
Lifeguard:
- Monitoring Guests’ safety in water and on slides/attractions
- Physically challenging work and prolonged exposure to outside elements
- Providing first aid and basic life support in the event of Guest injury or illness
- Ability to detect and respond to noises and distress signals in an aquatic environment, including in the water and anywhere around the zone of responsibility
- Must be able to observe all sections of an assigned zone or area of responsibility
- Strong swimming skills
- During off-peak seasons, assisting other operating areas throughout the Walt Disney World® Resort, including performing roles other than lifeguarding
Each individual must be evaluated and certified at the Walt Disney World® Resort. All lifeguards must pass a swim test and a vision screening with at least 20/25 corrected or uncorrected. In the event you do not pass the swim test described below, you may be placed in another role based on availability.
Lifeguard Swim Test
- Swim 200 yards (183 meters) freestyle or breaststroke
- Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool (minimum 8 feet / 2.4 meters)
- Tread water with hands out of the water for two minutes
Recreation Attractions:
- Assisting Guests in one or more recreational areas such as waterslide operations, towel rental, watercraft rental, marina operations, arcades, resort recreational facilities, Spa, Salon and/or Fitness Centers
- Prolonged exposure to outside weather elements
- Strong swimming skills
- Providing first aid and basic life support in the event of Guest injury or illness
- Maintain a safe, clean and well organized environment through consistent monitoring and cleaning of the locker rooms, showers, kitchen and lounge facility areas
- Cash handling – both manual and computerized register systems
- Accurately book, change or cancel Spa, Salon and Fitness Center appointments
- Maintaining safety standards
- Clean and stock fitness centers on a regular basis throughout the shift
- Answering Guest questions
- Standing for extended periods, working outdoors
- During off-peak seasons, assisting other operating areas throughout the Walt Disney World® Resort, including performing roles other than recreation
