Responsibility

My job title is "Ice cream scooper," not ice cream scooper intern, not ice cream scooper in training. I am a full-fledged scooper who is expected to know all the responsibilities of my job and do them well. There is minimal training but once that is completed you're on your own, learning as you go. Scooping ice cream is an entry level job and therefore has the same expectations as one.

With an internship, there is someone who you can always go to with questions and who you are expected to report to. As an intern, it is like you are a shadow of the full-time employee you report to.

Communication

In interviews I, along with many people I imagine, stress communication as one of the most important details of being successful in a job. It is hugely important to be able to communicate your needs effectively and politely.

Try doing that with a co-worker when you have a line out the door and they are trying to figure out what to do with five pick up orders that have just come in and are searching for more flat top lids. It's hard to communicate well in these situations, yet you still have to do it, there is no avoiding it.

On a recent night where we were slammed, I had a realization that if I were working an office job I would never gotten the same experience of communication as what I get while scooping ice cream. I have figured out that for things to work out for the best, I need to slow down, take a moment with my co-worker, rather than just blabbering an incoherent answer to a question while I am also trying to serve a customer. Once I get into an office job I can apply those same lessons to my communication there.

Teamwork

It takes teamwork to make the dream work as they say, and working in a fast-paced environment will teach you that lesson. All co-workers depend on each other and work as a team.

We hope that someone will be there if we need to trade shifts. As a closer we hope that the person who opened the store will make sure we are stocked with enough cones for the evening rush and has made the ice cream cakes for the next day. As an opener, we hope the closers have cleaned up, and restocked the ice cream.

In a rush, it's all hands-on deck, no one should be slacking. After you finish with one customer you go find your next group to help or if you just need a breath from dealing directly with customers, make an UberEats order that has just come in.

When it comes to an office job, when there is a tight deadline for a project, I'll think back to the seemingly never ending lines at the ice cream shop and start moving quickly and working hard with my co-workers to ensure the project gets done, because we're all in this together.

Deadlines

In an office, a deadline takes the form of a date on a calendar. In an ice cream shop the deadline is the customer's satisfaction. The more daunting of the two? I would say a person's face turning from a smile to a frown is more intimidating than an ever-looming date.

Our shop trains us that we have seven seconds to make a good first impression and that is a pretty tight deadline to meet. Knowing this is enough motivation for me to give each customer the best experience and deliver a finished product of their liking in the most efficient time.

Hopefully, I can take this approach into a job after I graduate, meeting deadlines with efficiency and proficiency in delivering the best-finished product.

Customer Service

In a capitalist society dealing with the desire for goods and services, it feels like there is always some sort of customer service involved in whatever job you choose to take on. Not all jobs put you face to face with the customer though.

Scooping ice cream does. At a certain point when you think you have seen every curveball a customer could throw your way, another comes blazing at you and you have to greet it with a smile.

Nothing can be as straining as dealing with customer's hijinks but you eventually build up a certain level of tolerance and stamina to them that can make you withstand anything someone tries to pull on you.

The experience you gain serving ice cream to people can be transferred to dealing not just with customers but also to co-workers and other people in your life. You build up a shield against people's unnecessary pokes and are able to give them what you want without letting your frustrations boil to the surface.