Sure, its easy to walk into a McDonald's and expect that all the employees have it together. In reality, we're humans just like everyone else.Though we're not saving lives of finding a cure for some wide spread illness, working at McDonald's is not a simple job. The second we step behind the counter it is a whole new world, from managers breathing down our neck, to common employee drama, topped with customer attitudes. It's no walk in the park. Just withstanding the environment of Fast Food requires a perfect mixture of sensibility, logic, and friendliness with an even coat of thick skin. Just because we stand on the opposite side of the counter doesn't mean we aren't humans with emotions, senses of humor, problems, and bad days. So I prompt you: the next you go to a McDonald's, stop and ask you cashier how their day is going, only this time, follow that by listening to their response. So here is a list of things to make your next visit pleasant for not only the employee, but you as well.
1. "What kind of drinks do you have?" or "What sauce do you have?"
Read the menu, and if you don't know it come inside. Not to be picky, but understand I do not have 5 minutes to spare to read you our menu. If you do not know our menu, you are not qualified for the drive-thru, so feel free to come inside!
2. *Pulls up to speaker screaming "HELLO?"
We are alerted when you pull to the speaker. There is no need to scream in our ear on top of the annoying little beep we get to notifying us of your presence.
3. Employee: "Thank you for choosing McDonald's, How may I help you?"
You: *Doesn't respond....
**Seconds later**
You: "HELLO?!"
4. "May I have a whopper?" or "Can I get a frosty?"
This is McDonald's. You know this, considering you just drove past massive French fries in the shape of an "M".
5. "Let me get uhhhhhhh.... uhhh"
No, we don't carry uhh's. If you need a second to get your order together, take it. Chances are: I could use a second as well.
6. "Why is the price so high?"
I don't know. I don't price the items, I just sell them. I don't care what they were like in the 90's. I just want to know what your going to order to I can ring it in.
7. "I'm sorry, our ice cream machine is down."
I'm not telling you this because I don't want to serve you ice-cream. Though I wish that were the case, it's not. The fact of the matter is, it's down, and I have no control over this. So accept it, build your bridge and move forth. Don't throw a hissy-fit.
8. "Do you think you can give me ___?"
No, we can not. I'm sorry, but unless you plan on returning every month with a check in hand to pay my rent, I can not give you anything that is going to get me fired. If you ask me to give you something you would normally have to pay for this tells me you don't care if I keep my job. I don't care if your upset that I didn't risk my job to make you happy.
