11 Struggles Of Working Customer Service That Any Retail Employee Can Understand

11 Struggles Of Working Customer Service That Any Retail Employee Can Understand

3. Trying to explain our return policy is a nightmare.


If you are lucky enough to ever work in customer service then you know all the headaches that can come from the job. It's a job that can sometimes be rewarding but also makes you wonder why you put up with it. If you currently are working in or have ever worked in customer service you'll be able to relate to these things:

1. The customer is always right.

Even when they are 100% wrong and being completely rude to you.

2. The customer ALWAYS wants to talk to a manager.

Even though it's my job to handle these problems and my manager is just going to tell you the same thing I just did.

3. Trying to explain our return policy is a nightmare.

Sorry no, I cannot return your 2 year old shoes that look like they have been ran over by a car and thrown in the mud.

4. You are constantly getting yelled at about things you cannot control.

I'm sorry that I cannot control the inventory we have in the store, or that you cannot find your coupon, or that you think our prices are way to high.

5. Trying to help customer who cannot be bothered to get off their phone for 30 seconds...

It's okay, I'll just wait. Take your time, finish your call.

6. When someone complains about you doing your job and enforcing your company's policies...

I know it's my fault that I'm just trying to do my job. My bad.

7. When people think by arguing you'll just give them what they want...

If anything, maybe if you were nice to me I'd try and help you out.

8. Frequently getting ignored when you are speaking...

It's fine, I like talking to myself.

10. The moment of pure anxiety when you know their request is impossible.

And you know you're going to get the brunt of their anger. Yikes.

11. Dealing with entitled, snobby people who think they are more important than everyone...

My absolute favorite thing about working customer service.

Can you relate to any of these annoying things?

Cover Image Credit: theedbix

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7 Ways To Get Your Mind Off Something

"Keep your mind on the things you want and off the things you don't want."

Sometimes things happen that are out of our control. Troubles creep in, plans don't go the way we would have them to, and suddenly everything feels wrong and you just want to ball up and cry. While this helps to an extent, at some point you've got to stand up and remember you are more than your problems.

However, if you're anything like me, your mind always drifts back to that pain and hurt. You constantly think about that thing even when you try your hardest not to.

While they may not be a permanent cure for your problems, I have found a few temporary fixes that might help get your mind off that pain (and maybe even put a smile on your face).

1. Watch a scary movie. (or a funny one if you want to sleep tonight)

I personally am a fan of sleep, so scary movies are not my go-to. Comedy, horror, romance, really any movie. Admire how cute Tom Cruise was in Top Gun. Recite every line of the Avengers. Marathon the Harry Potter series. Seriously though, this is bound to get your mind off that problem for at least a few hours.

2. Go on an adventure (even if it is to your local Walmart).

Whether it's a planned out hiking trip with your squad in the mountains or a spontaneous midnight drive to Wendy's with your roommate for a frosty and some fries, it's going to be a good time.

3. Memes, memes, and more memes.

Who doesn't like memes? From caveman spongebob to evil kermit to JoeBama, you're guaranteed to at least crack a smile.

Laughter truly is the best medicine.

4. Retail therapy. (Even though you only have like 6 dollars in your bank account.)

Hit up the grocery and walk down your favorite snack aisle. No one will judge you for buying 3 boxes of pop-tarts (except maybe your body.) Also, never underestimate the power of trying on new clothes. Window shopping has the same effect as actual shopping, minus the bill! Seriously, even if you don't have the money to buy them, go try on those jeans that make your butt look good. Spend hours in Ulta looking at makeup and pretending you know how to apply it. Go to Hobby Lobby and pretend you know how to do arts and crafts. You'll feel great in the moment. (Make sure you have someone with you to restrict you from spending all of your money though because that will just cause you more problems later...)

5. Have a late night jam session.

Scream that Beyonce song at the top of your lungs. Sing your favorite Disney song in the shower. Watch a dance tutorial video on youtube. Memorize all the lyrics to every One Direction song ever. I promise it will be better than spending your night awake in bed overthinking all your problems.

6. Pick up a new hobby.

Go for a run, ride a bike, learn how to sew. Teach yourself a new instrument. Paint on a canvas. Make some jewelry. The list could go on and on. When you decide to try something new, you are putting your thoughts and energy into that new thing rather than the problem you are trying not to think of. So, at the same time you are trying something new, you are forgetting about that pain. Win-win situation.

6(and 1/2). Ice cream.

Enough said.

7. Look outside and smile because you're still alive and it could always be worse.

Also, take a second to think about all the people who truly care about you and want to see you happy. You are loved.

Cover Image Credit: RedBubble

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5 Important Skills You Learn While Working Retail

It isn't always easy.

I've been working retail for 4 years, and if I'm being completely honest, it hasn't been the greatest or easiest 4 years. However, I have learned the most important life skills because of working retail. I probably wouldn't have acquired those skills if it wasn't for retail. Here they are:

1. Patience

Working retail requires a high level of patience. You're constantly with people, and they aren't always the easiest. You can't show that you're annoyed or frustrated when you're dealing with a bothersome person.

2. How to solve problems effectively

Let's face it. Customers constantly come to us with their problem, and expect us to have an immediate solution. Sometimes we may have an answer right away, and sometimes we need to do more research or consult with someone. These problem solving skills can be used in your everyday life.

3. How to act in public

Since you're constantly with the public, you probably see the craziest things. Surprisingly, a lot of adults and older adults don't know how to act in a store. They throw things on the floor, yell, swear, disrespect employees, and this list can go on forever. Not many people have respect for the store. Since us retail employees see people trash the store, when we go out to stores we tend to keep it neat, and if there's a mess we clean it up. There's times I'm shopping at a store and I see shoes or clothes on the floor, I pick it up. I also treat the retail employees with respect.

4. Interpersonal skills

In retail there's a lot of talking to people. You learn how to speak to people, and what is acceptable to tell strangers, and what isn't acceptable. You also need to build relationships with customers so they will come back. Working in retail teaches you this! You probably wouldn't have learned this skills anywhere else, no person or a book can teach you. You need to gain experience.

5. Kindness

Sometimes when people are yelling or swearing at you, you're probably thinking about things you want to do or say but don't since you're expected to be nice. Retail teaches you how to kill people with kindness. I've had customers get so mad at me and yell and when they're ready to leave the store I tell them to "have a great day." Retail makes you not take things personally.

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