I jumped into the world of hospitality just three, yes, only three, weeks ago, but even so, I can say with certainty that this is my favorite job I've ever had. I've always had the dream of working in a hotel in hopes of later getting a job on a cruise ship – whether this dream stemmed from watching Zach and Cody as a child or reading Love, Rosie as a teen where she aspires to have her own hotel is debatable, but the truth is, the dream has always been there.

I love the sparkling tile floors, the continental breakfasts, the weeping chandeliers, the mini markets, the posters in the elevators riddled with dad jokes, the tiny chocolates on pillows, and the way that smiles breed smiles in hotels. It's like there's always an unspoken aura of happiness floating through hallway floors from patron to patron.

Maybe I have an optimistic outlook since I've got a terrible case of wanderlust or maybe just because I love meeting new people. Or maybe it's because I've started working while tourist season is winding down and there aren't as many people coming through the doors and not as many opportunities to mess up.

In these three short weeks, I've met happy customers, angry stayers, people rushing out to catch flights or make meetings, families dashing in just wanting to get to their room, patient arrivals who understand I'm still training, regulars who just want to talk and get to know me, people coming to the desk to ask how training's going, the cutest tourists, and people who might just actually become lifelong friends.

The front desk is a place where smiles are shared and giggles travel between agents. A place where banter is whispered between friends and help is given to guests. But what you don't see behind the bright eyes or the friendly voice of the trainee is the panic that rises each time she has to open the computer program to check you in when she's still not quite certain how the system works. Or the fear when you ask a question she doesn't know the answer to and she has to get her manager to figure out the answer. Or the anxiety that takes over her chest when she makes a mistake and tries to reverse it before you can figure it out.

So please, my friends, be patient with the local front desk agent, because she doesn't know it all. One day? One day she'll know everything and more. But today? Today she's still a newbie. So be nice to the girl behind the front desk, and be kind to all our friends in hospitality while you embark on your long awaited vacations and business trips.