There are just certain gifts you develop when you work at a restaurant. Like the ability to balance seven various sized plates on one tray or superhuman memory where you can remember the orders from three different tables, special dietary restrictions included.
Just like you never know how many dishes you can balance until you become a server, you never know how many customer complaints you can deal with until you become a manager. Here are some things that happen when you become a restaurant manager.
1. More money, more problems.
Now that you’re a manager, you should see a pay increase, but with those extra dollars come more responsibilities. You are now in charge of setting the mood for the FOH. Hawking, but not hovering over the customers to ensure that everything is going smoothly. Handling staff complaints and learning to become an authoritative figure.
2. You learn patience.
How many times have you had to explain the same thing twice? Multiply that by 10. That’s the number of times during the day you will find yourself explaining specials, taste, allergy information, and restaurant policy to customers.
3. You learn how to listen without changing expression.
It’s easy to fall into resting mean face when a customer is complaining about something outrageous. You’ll experience customers trying to pull a quick one every day. The types that say things like “I come here all time and they usually hook it up for me. Can I get some extra…” You’ll struggle with not screaming out no, but most of all you will learn how to not roll your eyes in front of the customer.
4. You gain frenemies.
Managing isn’t easy, especially when you transition from server to a higher ranked position. The poor work ethic you noticed about your coworkers intensifies when you have to view them through a manager lens. Although you try to be as impartial as possible it’s hard to not notice poor work habits. Your coworkers poor habits, especially when addressed multiple times, makes it hard to like them. You will find yourself feeling fake nice.
5. Your friendships change.
You’re no longer the one with all the gossip. Your coworkers may start speaking in whispers especially when they call out from work on Saturday night and come to work on Sunday with stories to tell. But if your friendships extend beyond than just coworker friends, then your friendships are secure.
6. You get a brand new sense of responsibility.
You feel accomplished and trusted. You were chosen because of your proven track record and because of that people depend on you. This responsibility is rewarding because you’ll be the one making the tough decisions and taking charge.
