We have all encountered somebody that does not belong in a customer service job. While some people are just having a bad day and allow those negative emotions to impact how they treat their customers, others seem to be having a bad day, every single day.
They hate what they are doing, could care less about the needs of the customer, and overall just emit this awful aura while on duty. Perhaps this person is even you, if you have ever worked a job in customer service. Sometimes, people just do not have the personality to work in an occupation that is primarily customer service.
Here are 17 telltale signs that you do not belong in customer service.
1. You have to fake your smile
Not all of the time, but most of the time you do.
2. Saying, "Have a great day" when you truly do not mean it
3. You judge the customer based on what they are wearing
I know, it sounds terrible but you can't help yourself. And this is probably why you don't belong in customer service.
4. If a customer gives you attitude, you give it right back to them
5. You quickly grow impatient while a customer is attempting to voice their concern
The faster you tell me what's going on, the faster I can attempt to solve it and get you out of here and on your way. See, it's a win-win situation...
6. The voice you use to answer the work phone is totally different than your usual voice (even when you are being nice)
Once you realize you have a "work phone voice," it's actually quite comical to listen to yourself overtime that you are on the work phone.
7. You are annoyed with the freebie policies that are enforced at your place of work
What's so great about this free sample anyways?
8. You wonder why anyone is asking you a question in person when the Internet exists
This answer could have been found easily without my existence.
9. After a difficult customer leaves, you look at your coworker and say, "Are you thinking what I'm thinking?"
You have "the look."
10. You often wonder what possesses people to act a certain way
11. You proclaim the statement, "I'm quitting" at least once a shift
Yet, you never actually do; although, you have come pretty close at times.
12. Oftentimes, you allow difficult customers to ruin your entire day
13. Hearing "the customer is always right" never fails to make you belly laugh
Really, really, really laugh.
14. You compare you little job in customer service to a larger scale occupation in the same field and wonder how those people do it
Seriously, how do people working at Disney World do it when I can't even seem to manage at this little store?
15. Apologizing to customers for something that is totally out of your control seldom ever occurs
Sorry, I'm not sorry for something I didn't even do.
16. If you like the customer, you will go above and beyond for them (if and only if)
17. You count down the hours until you get to go home
And once you're home, you don't give your time at work another inkling of thought or energy because it's just not worth it.
