The true ugliness and rudeness of humanity come out when they talk and or treat customer service workers terribly.

I have worked in customer service as a cashier at a frozen yogurt shop and as the server/person who picks up the phone at a mostly delivery restaurant. As a result, I definitely have had my fair share of rude customers.

They ask for demands you can't fulfill and yell at you for something beyond your control. When I was working at the restaurant that mostly did the delivery, sometimes orders would get backed up and take longer than usual when it was busy. Customers would call and complain to me. There was nothing I could do about it because I'm not the driver so I would just apologize and explain the situation. More often than not, they'd still be upset at the end of the phone call. I would feel so awful and helpless afterward. I couldn't say anything to defend myself because they'd only get madder.

I hate that because people are spending money at a business they feel entitled to do or demand whatever they want. Yes, we appreciate the business and your money, but it's not an excuse to treat workers like garbage. More often than not, your demands are beyond their control and they can't do anything about it. We are all trying to do our job to the best of our abilities and follow the rules set for us, don't come for us because of it.

I think everyone should have some experience in customer service so they understand how much those workers go through and will hopefully humble themselves. No, this is not a trash talk about all customers. But please don't yell at us, we're trying our best.