I'll be honest, when I first saw the video of Dr. Dao being dragged off of that plane, I was just as outraged as everyone else. I could not believe what I was watching. My family and I have been long-time customers of United and have never had or witnessed an unpleasant interaction. It made me furious to see how this man was treated, and I didn't understand how the airline could let this happen. Then I started reading more into it, and I found quite a bit of interesting information.

First of all, the airline technically does have a right to remove any passenger from their plane. It's in the fine print of every ticket purchased, and everyone on board has checked the "Agree" box. This flight was overbooked, and someone was going to have to leave. Aside from Dr. Dao, there were three other passengers who exited the plane without causing a scene. But does that give United the right to remove someone by force if they're not being compliant?

Well, yeah, kinda. United itself was not the party to physically remove Dr. Dao from the plane; it was airport security. And everyone knows that when a person refuses to cooperate with airport security, there are going to be major problems. But did they even give him a real chance to get off before they started dragging him?

The answer is yes. The airline asked many times for four volunteers to move to a different flight in exchange for an $800 travel voucher. When no one volunteered, passengers were randomly selected. Dr. Dao refused, as we've seen. Most of us have seen the video of Dr. Dao being removed, but not many have seen the footage of the moments before, where he says to airport security that he would "rather go to jail" than get off the plane, and that they would "have to drag him off."

As I said before, not being compliant with airport security does not go over well and can be seen as extremely threatening. Look, I don't care who you are, this is really not okay. If you are asked to leave by an authority, you leave. You exit the plane, and you go demand a first class ticket once you're inside.

Dr. Dao's argument was that he was a busy man with patients to attend to, and I am sure that was true. However, was there really no other way for him to get back home? And what about the other passengers on the flight? Were any of them less deserving of staying on board? Were they undeserving of leaving on time? And if they were, why didn't they volunteer in Dr. Dao's place?

The whole situation is a mess. In my opinion, no one involved is without fault. United should be more careful about booking their flights, and they probably should have raised the voucher amount before removing passengers. Airport security should not have harmed Dr. Dao. Dr. Dao should have been more compliant and understanding. The other passengers should not have been helpless bystanders if they truly thought it was wrong.

But seriously, stop blindly hating United airlines just because you saw a viral video. There is always more to the story, and nothing viral should ever be taken at face value. Check facts, then form opinions, because misunderstanding helps no one.