I've been working at a Frozen Yogurt store for a little over two years and let me tell you, it's not as easy as it looks. From obnoxious customers to crazy working conditions, I've seen it all. So here's a list of things I've dealt with at work that drive me and my fellow coworkers up the wall.
Being asked how much a small is
First of all, it's done by weight so the sizes don't matter. Second, the store I work at only has one size cup since you get however much you want. And thirdly, the price is right in front of you please just turn around and read the giant sign right next to the stack of cups
"What happened to (seasonal flavor)?"
Well, it's seasonal and that month is over. Sooooo it's not here anymore? Check back around this time next year, but for now it's gone.
Being asked where another store is
I work at two locations of the same store, and one just so happens to be in my local mall. It's also a kiosk, so it's in the middle of the walk way. Therefor, when people don't bother to look at the directory 20 feet away, they ask us where some off the wall store is. Half the time the store has either closed months ago, or I have never heard of it. And whenever I point them to the directory, they smile, say thank you, and walk in the opposite direction of said directory. So much for getting directions.
Holiday hours are horrible
The week before Christmas we arrive at the kiosk at 7 in the morning, and don't close until 11 at night. The first 4 hours and the last 2 there are no customers, but it's mandatory by the mall to be open during that time of the year, so it's what we deal with.
Complaining about the price and how expensive their 2 pound yogurt is
We don't set the price, that is 100% management. It's also self serve, so it's your fault if you get too much. If you're nice we can knock a dollar or so off, but if you're rude you can either pay for your yogurt or leave without it. We have no power over how much your cup of yogurt is.
We get some weird people, especially at the mall
I once had a man ask if I could wet his mop as we were closing one night. He wasn't an employee at a store or anything, and he proceeded to pull a mop head out of his backpack. He took it to my team member, who was mopping the front of the kiosk, had her wet it, and put the wet mop back into his backpack. I'm still unsure of the reason to this day.
"My yogurt is too runny/icy"
If it's runny it's probably because that machine hasn't been used in a few minutes, so the first little bit of yogurt will be runny. As you keep pouring it, it will thicken up. Nothing is wrong with the runny yogurt at the beginning so there is no need to complain and get a new cup. As for the iciness, that's just how the machine is freezing it that day. The machine has a temperature already preset so all we do is hit the freeze button. Just swirl it around and the iciness will go away.
"I know I just bought this super expensive yogurt, but I just took a bite and realized I don't like this flavor, can I get a new one for free?"
This is why we have sample cups, so you can try the yogurt before you pour it. If you're not sure about a flavor, try it beforehand so you don't buy a giant cup of something you're not going to eat. Also the tart is not vanilla, the tart is sour unflavored yogurt.
