Let me set the scene for you: Me, my Netflix, my phone, and three days of holiday left before my last semester of college starts. Main characters: five different technical support people and me. The enemy: A bad fucking Wi-Fi connection. Got it? Good. I’m sure many of you knows how it feels to have just a small amount of "me" time left, and then something happens to ruin it.
Once upon a time a girl was having her last days of vacation, filled with a whole bunch of Netflix and coffee. This girl had only a few days left before her last semester of college started and she would have to start thinking about the future and life after college. She woke up, she made her coffee, she brought her blanky to the couch to start the binge. Only a few seconds into her episode, the internet stopped working. The girl checked her phone and her computer to see if they were having the same trouble, and to her dismay they did.
The girl brushed this off for the day and went out for some coffee with a friend, however, the next day would turn even worse.
The next day started the same as the one before. Except on this day, she was prepared. The girl logged onto her computer and connected to a bad guest Wi-Fi so she could contact technical support. She logged into her account and started her chat with a very helpful person. Although the girl started off being a little bit angry, she was able to keep her cool.
Chat one:
Girl: “Hi my Wi-Fi is falling in and out and I really need it to work. I work from home (yes, she lied) and my boss does not understand”
Tech person1: “I will help you. Let me do some magic from wherever I am and it will be fine again”
Girl: “Thank you, you are a life saver”
Tech person1: “I have done something with the signal and it should be working now”
Girl: “Yes (tears of joy) it’s working”
Before the girl ended the chat she danced a dance of joy, however, her joy was short-lived when the Wi-Fi went away again.
Girl: “Wait, it went away again help me”
*There is no person connected to the chat*
Girl: “Noooooo”
Confused and even more angry, the girl was able to connect to a different bad internet and went on the chat again, however this time she was prepared.
Chat two:
Girl: “Hi I have just been cut off from my previous connection, the person did something to the signal and channels but now my internet is gone again and I need this to work blah blah blah more lies to get sympathy”
Tech person2: “Yes I will help you, give me a few minutes to help you”
Girl: “Thank you, I will wait”
*There is no person connected to the chat*
Girl: “Noooooo (face is red from anger)”
The girl was determined not to give up, she was furious and she was missing valuable hours of binge watching.
Chat three:
Girl: “Hi *tells the whole story one more time except she states that this is the third time she has tried and she is getting tired of this and missing work and all that crap*”
Tech person3: “Of course I can help you just let me…”
*There is no person connected to the chat*
Girl: “Aaaaahhhh noooooo”
As you all can imagine the girl is getting pretty sick of this at this point, however she does not give up.
Chat four:
Girl: “Hi *writes a really long paragraph about all her troubles in life and how she will almost have no reason to live if her Wi-Fi doesn’t come back on soon and this is the fourth time she has done this and she is getting really mad and want to punch someone in the face soon or throw her computer away*”
Tech person4: “Hi, I understand and apologize for this. Can you give me a number with a difficult name and too long to ever remember that you will find on the back of your modem router thing?”
Girl: “Yes! *Jumps up and runs over to the router* I can do that
*Girl turns the box upside down and starts typing in the number and she is also smart enough to take a picture of it just in case she needs to do this again*”
Girl: “Long number here you go”
Tech person4: “Thank you just give me 1-2 minute…”
*There is no person connected to the chat*
Girl: “Gaaaahhh aaaahh nooo *furiously pulls her own hair*
The girl had lost her motivation and was starting to realize she might never get the answers she was looking for. She wanted to give up right then and there, but nevertheless she was able to connect to the chat one more time.
Chat five:
Girl: “*sobbing* Hi *gives full explanation again, includes the long number thing from the last chat, cries, eats some cookies, eats some chips, cries some more and continues to write*”
Tech person5: “Hi yes so sorry about that, let me check that right now. Give me 1-2 minutes”
Girl: “Sure, you’ll probably loose the connection like all the others, so whatever”
Tech person5: “I understand how frustrating this can be, here is a link you can use so you will always be connected to me in case it happens again”
Girl: *Glimpse of hope in her eyes* Thank you that’s actually very helpful
Tech person5: “I actually see the problem and I have fixed it now, if this ever happens again contact me and take the router in to a store to get a new one”
Girl: “Thank you *cries from joy* I don’t know how to repay you, let me name my first child after you, or something, you are magical”
Tech person5: “Ok that’s pretty weird but thanks. K bye”
*Chat ends*
The girl wipes away the tears from her eyes, and starts Netflix. The end.
Disclaimer: The conversations did not happen the way described here, however they all happened, and (most) was all true, you can guess yourself what is true and what’s not. I want to thank all the five different tech people that helped me, they all got me one step closer to the solution and I do apologize for lying to you and for being so rude. You are the true heroes in this world!
