For those who have had the wonderful opportunity to work in retail - you know it is just a headache. Specifically, I am speaking about customer service in retail. The chance of you speaking with a kind customer is about 10%. Most customers these days are something else with their attitudes and cruelty. In my article, I am going to break down the different type customers that I have dealt with in my seven years of retail.
1. The fishy, fraudulent customer
Some customers love to be fake. They try to use other peoples identities, cards, money, kids...just kidding. You get the point though.
2. The "that is not my kid" customer
These customers are so funny because their kid(s) do not give a poop about what they do in public.
3. The demanding customer
These customers are so annoying because they think they run the show. They think that if they demand what they want, they are going to get it. I'm not having it!
4. The "my kid(s) control me" customer
5. The angry bird customer
These customers are one of the worst customers. We get all the backlash because the associates that were supposed to do their job correctly, did not.
6. The "where is your manager" customer
These customers have so much sass and attitude...like k bye. You'd be lucky if you could make them laugh.
7. The finesser
These are the customers you have to watch out for. If you don't, they will get you! These customers are the ones that try to return an item that is not even in the box.
8. The "I don't have my life together" customer
Me: "Hello, how can I help you today?"
Customer: "I am here to pick up my washer machine and dryer machine."
Me: "Okay, can I see your receipt?"
Customer: *Hands me a receipt from a different store*
Me: "Excuse me, but this receipt is not for this store.
Customer: "Oh my bad, today has just been a long day."
9. The coupon hoarder customer
I swear these coupons get out of hand sometimes.
I cannot wait for the day that I start my career in what I am currently studying, which is IT. These long seven years have been brutal and I am ready to spread my wings and fly! However, I do appreciate the customer service experience. I can have a customer that is on zero or 100 and still remain calm and handle the situation.