Working as a call center employee is actually a little better than what it sounds like. There are some perks that come with it. It is actually pretty easy work because you usually just read off a script that is on the screen. If you're able to speak clearly and read things verbatim then you, yes you, could be a call center employee.
A typical day is usually a few hours and depending on the survey/call you are doing, it could potentially go by very speedy. Some calls last 45 minutes and some last only 15 minutes depending on what the other person answers. It is also dependent on how many people actually take the survey during your shift. That is the hard part where you have very little control.
As a call center employee, you can pretty much memorize what different voicemail messages say just because about 85% of the phone numbers you call result in someone not answering. Also, if you have to leave a very specific message after every voicemail you can easily memorize that as well. So your memorization skills will definitely increase after working for a call center.
The most notable trait of a call center employee though is that they can handle rejection better than probably 99.9% of people. The amount of times where I have gotten yelled at by some random person just because I called them to ask them to take a general health survey is uncountable. Honestly, nowadays whenever I get screamed at by someone for calling them it really doesn't even phase me because it's just the next person who is yelling at me. It really is just a normal day in the office.
Having worked at a call center all summer, I am going to continue to work at one throughout the year. I'm very prepared for plenty more angry people yelling at someone they don't know just because they inconvenienced them with a simple call and message. I will continue to chuckle to myself after they hang up. So everyone out there that hates when we call you, just know that it's our job and we only are doing it to get paid.
