Types of Customers You Encounter Working In Customer Service
Start writing a post

5 Types of Customers You Encounter When Working In Customer Service

Please don't be one of these people.

Cassidy Zheng
Jun 24, 2019
University of Georgia
16
5 Types of Customers You Encounter When Working In Customer Service
Photo by Blake Wisz on Unsplash

1. The "gimme" one.

There are a few different ways this person tries something. Sometimes they start of telling some kind of sob story in order to get some sympathy and break down the walls you were taught to leave up for customers. Maybe their dog died, or their newborn baby has been keeping them up all day and night. Either way, they learn very quickly that that tactic isn't going to work. So they move on to anger. And yelling. And fist waving. And finger pointing. This is the most frustrating part because all you're allowed to do is smile and be polite. And then, of course, they want to speak to your manager who tells them the exact same thing you did. (They don't end up getting free stuff).

2. The overly comfortable one.

Whether it be something good or bad, there's always at least one customer a day who says something so unusual, you don't know what to say back. When you ask questions or start a conversation in order to try to understand, you only end up more confused than you were. So you just awkward laugh and shrug it off, asking them if they want their receipt. Best case scenario: they leave; worst case: they stand there and stare at you.

3. The creepy one.

Even if you don't work in customer service, you know EXACTLY who this is. Race, gender, and sexuality don't even matter. This customer always says or does something that is SO uncomfortable it makes your skin crawl. But you can't even get away from them because, well, it's your job. So you just take it in the instant, but as soon as they walk out the door, you tell all your coworkers what just happened and try to move on as best you can.

4. The early bird.

This person comes in BEFORE you're even open for service. He or she then gets mad that they can't be served at that very second, even though the OPEN sign is clearly not on, and the hours of service are clearly written on the door. So then you end up serving them anyways, but when told they have to wait a few minutes for the order to be completed, they get angry. Sorry, sir, you came into my store ten minutes before we opened, and don't want to wait three minutes for a pizza.

5. The right on time bird.

If we close at ten, you bet there's going to be someone coming in at 9:55 p.m. when we're getting ready to shut everything down and start closing. And of course this one orders something complicated that makes you reopen everything and it take 15 minutes, and by the time it's all said and done, he's mad he had to wait. But you serve him anyways because TECHNICALLY, yes, you're still open. And you have to do it with a smile.

This being said, people who work in customer service have to deal with a lot of anger, sass, and crazy. Please try and make their job a little bit easier for them.

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Student Life

19 Lessons I'll Never Forget from Growing Up In a Small Town

There have been many lessons learned.

Siena College
16442
houses under green sky
Photo by Alev Takil on Unsplash

Small towns certainly have their pros and cons. Many people who grow up in small towns find themselves counting the days until they get to escape their roots and plant new ones in bigger, "better" places. And that's fine. I'd be lying if I said I hadn't thought those same thoughts before too. We all have, but they say it's important to remember where you came from. When I think about where I come from, I can't help having an overwhelming feeling of gratitude for my roots. Being from a small town has taught me so many important lessons that I will carry with me for the rest of my life.

Keep Reading...Show less
small towns
Relationships

Grateful Beyond Words: A Letter to My Inspiration

I have never been so thankful to know you.

University of New Haven
294247
​a woman sitting at a table having a coffee
nappy.co

I can't say "thank you" enough to express how grateful I am for you coming into my life. You have made such a huge impact on my life. I would not be the person I am today without you and I know that you will keep inspiring me to become an even better version of myself.

Keep Reading...Show less
Student Life

Waitlisted for a College Class? Here's What to Do!

Dealing with the inevitable realities of college life.

Smith College
90580
college students waiting in a long line in the hallway
StableDiffusion

Course registration at college can be a big hassle and is almost never talked about. Classes you want to take fill up before you get a chance to register. You might change your mind about a class you want to take and must struggle to find another class to fit in the same time period. You also have to make sure no classes clash by time. Like I said, it's a big hassle.

This semester, I was waitlisted for two classes. Most people in this situation, especially first years, freak out because they don't know what to do. Here is what you should do when this happens.

Keep Reading...Show less
waitlisted
Swoon

Navigating the Talking Stage: 21 Essential Questions to Ask for Connection

It's mandatory to have these conversations.

National Writers Society
152895
a man and a woman sitting on the beach in front of the sunset

Whether you met your new love interest online, through mutual friends, or another way entirely, you'll definitely want to know what you're getting into. I mean, really, what's the point in entering a relationship with someone if you don't know whether or not you're compatible on a very basic level?

Consider these 21 questions to ask in the talking stage when getting to know that new guy or girl you just started talking to:

Keep Reading...Show less
single life
Lifestyle

Challah vs. Easter Bread: A Delicious Dilemma

Is there really such a difference in Challah bread or Easter Bread?

Marist College
62432
loaves of challah and easter bread stacked up aside each other, an abundance of food in baskets
StableDiffusion

Ever since I could remember, it was a treat to receive Easter Bread made by my grandmother. We would only have it once a year and the wait was excruciating. Now that my grandmother has gotten older, she has stopped baking a lot of her recipes that require a lot of hand usage--her traditional Italian baking means no machines. So for the past few years, I have missed enjoying my Easter Bread.

Keep Reading...Show less

Trending Topics

Subscribe to Our Newsletter

Facebook Comments