A Letter To Retail Shoppers, Please Have Some Respect
Start writing a post

A Letter To Retail Shoppers, Please Have Some Respect

We don't just stand at the register and wait for you to walk up.

15
A Letter To Retail Shoppers, Please Have Some Respect

Dear retail customers,

I don't call you dear intentionally because most of you are not. This message is specifically for you.

I'd like to talk to you about how to shop in a retail store with respect and how to cooperate with retail workers when all we do is try to provide for you. One of our main problems with working in retail comes down to our customers, but it's not because all of you are necessarily bad. This is for those customers who tear apart our stores and truly disrespect what we do, the lengths that we go to in order to make you happy and don't pick up after yourselves.

In my retail experience, I'm very good with cash handling and using point-of-sale systems so I'm normally hired in a company as a cashier, sales associate, or customer service. This is where I thrive because I'm best in retail and I bring out my most genuine customer service for people. It's proper, professional and is expected of me. I could easily be rude to people if I really wanted to. I wouldn't keep jobs for too long that way, but I still respect people not just because it's my job but because I have an open mind to people I haven't met until they blatantly prove me wrong.


Photo by Artem Beliaikin


As a sales associate, my main task is to assist customers at the cash register and point-of-sale system so that they can pay for their stuff and be on their way. I'm also open to answering any questions that customers may have since that is also part of me providing service and assisting in making sure that customers are satisfied. Where I begin to draw the line is when I have customers who question every motive of my company when I don't make the prices or the policies. I have to abide by them as a loyal and trustworthy employee and if a customer doesn't like it, they pitch a hissy fit and blame me. But for what?

This is what I'm trying to say. All of the time, retail associates get complaints about themselves, the appearance of their stores, or their policies and prices. In reality, the store isn't trashed because of us — it's because of other customers who ruin it before we can pick it up and reorganize it. What you see is never because of what we do.


We also don't have all of the time in the world to just pick up things or put things back in their place the moment that they're misplaced or fall on the ground. We're given tasks by our management team and shift leaders, so we're never standing in one place waiting on you to ask us a question or need help.

We don't make our company's prices or policies, that's all calculated and proposed by corporate. If you have a complaint to file about that, don't even bother telling us because it goes in one ear and out the other. We can do absolutely nothing about that and it means nothing to us. We may not always agree with some of our policies or prices, but we work for the company so we deal with it. You should be able to as well or else shop someplace different.


Photo by Gyorgy Bakos


We're happy to help you, but the moment you give us a hard time, it puts pressure on us to be the good guys still and we don't want to have to escalate situations. Just imagine yourself in an open and public place and someone insults you or says something offensive to you. You probably don't want to cause a scene, but you may want to counter that insult with something else in order to resolve the issue, or just walk away from it altogether.

Both of these options aren't available to us in retail. We can't talk back and you know we can't which is why you scream at us and complain. But trust me, the moment we're off the clock and leave the store, we're whole different people and we don't have to listen to you.

We can't walk away because, well, that doesn't solve any problems for us first of all. Secondly, if we were to walk off, it'd escalate the situation and we don't want that because it can put us into danger and possibly result in you being thrown out of our store.

All I ask is to please treat us and respect us as you would your friends, family, professors, people you look up to, etc. We're people too with hearts, brains, and feelings. We aren't dumb and we don't only know how to do our jobs and nothing else. And no, this isn't our first day, we know how to do our jobs so don't question that. It's a plain insult and is flat out rude.

Respect those who go out of their way to make you happy. We don't have it easy just because we work indoors and get to dress nicer than most do with uniforms. We're equal to you, so remember that the next time that you're about to say something or act out of the manner in our stores.

Thank you for coming to my Ted Talk.


Photo by Cam Morin

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Featured

Panic! At The Disco Announces Breakup After 19 Years

Band Makes Breakup Announcement Official: 'Will Be No More'

5553
panic at the disco

It's the end of an era. Originally formed in 2004 by friends in Las Vegas, Panic! At The Disco is no more.

Brendon Urie announced on Instagram that the band will be coming to an end after the upcoming Europe tour. He said that he and his wife are expecting a baby, and the life change weighed heavily in his mind to come to this decision. "Sometimes a journey must end for a new one to begin," he said.

Keep Reading... Show less
Content Inspiration

Top 3 Response Articles of This Week

Odyssey's response writer community is growing- read what our new writers have to say!

10662
https://www.pexels.com/photo/person-writing-on-white-book-1043514/
https://www.pexels.com/photo/person-typing-on-type...

Each week, more response writers are joining the Odyssey community. We're excited to spotlight their voices on as they engage in constructive dialogue with our community. Here are the top three response articles of last week:

Keep Reading... Show less
Featured

To Mom

There are days when you just need your mom

20785
To Mom

There really is no way to prepare yourself for the loss of someone. Imagine that someone being the one who carried you for 9th months in their belly, taught you how to walk, fought with you about little things that only a mother and daughter relationship could understand. You can have a countless number of father figures in your life, but really as my mom always said, " you only get one mom."

Keep Reading... Show less
Swoon

The Way People In Society are Dating is Why I Don't Date

I need someone to show that they want me for me, not that they're using me to chase the idea of being in a relationship.

21998
The Way People In Society are Dating is Why I Don't Date
rawpixel

You hear your phone go off. He's asking you to hang out. Then, of course, you get the advice of your friends to decipher this text. Is it just hanging out or is it more than hanging out? You've probably done this at least once in your life or at least seen a tweet where someone posted their screenshots with a potential love interest.

Keep Reading... Show less
Student Life

Winter Break As Told By 'Friends'

Is a month at home too much to handle?

13993

If you're anything like me, winter break is a much-needed light at the end of the tunnel after a long, stressful semester. Working hard for 15 weeks can really take a toll on a person mentally, physically AND emotionally. It's a nice change of pace to be back at home with your family and friends, but after a couple weeks, it can get, well... boring.

Keep Reading... Show less

Subscribe to Our Newsletter

Facebook Comments