What Working At McDonald's Taught Me About Privilege
Politics and Activism

What Working At McDonald's Taught Me About Privilege

"At work, my mental illness and I were irrelevant."

5274
What Working At McDonald's Taught Me About Privilege

During Customs week, in PAF sessions, and in everyday discourse here at Haverford, we are taught to ask for help when we feel we need it, speak up when we feel uncomfortable, and prioritize our own well being over most other things. At McDonald’s, acting in this way could have cost me my job, a job I needed to afford college. There, I, as an individual, was insignificant: The most important thing was that the customer walks away satisfied, and it didn’t matter what I had to go through to make that happen. There is something ironic about this: In order to do what was necessary to be a Haverford student, I had to act in un-Haverford-like way.

Because I worked the front counter, whenever there was a problem with an order — even though I never made the food — I was the one who was verbally abused. “One must never interrupt the customer,” and “The customer is always right,” so I would stand and listen to the entirety of elaborate rants, trying to put aside the attacks on myself, on McDonald’s, on America, and on capitalism, so that I could report the relevant details to those who actually had the power to correct the problem. These issues were usually simple, like a missing piece of cheese from a McDouble, or whipped cream on a milkshake when they hadn’t wanted any.

But more often than not, the customers were not interested in carefully calculating a response to match the apparently trivial nature of the situation, thus sparing my feelings. They were in a rush to get back to work, or they were dealing with their screaming kids, or they had calculated the cost of their meal down to the cent out of necessity and could not afford a mistake. And they had a right to have their meal they way they ordered it, so we fixed it as quickly as possible and didn’t talk back. Even if the customer had misunderstood some aspect of their order and was actually the one at fault, I was instructed to give them the benefit of the doubt and give them what they wanted, sacrificing my own dignity.

I have PTSD — because of this, the environment at work was anxiety-producing much of the time. Yet there was no “trigger warning” for when a customer was about to start yelling, when the restaurant would get so busy that I had no time to breathe between orders and the noise would make me feel faint, when a group of men in the drive-thru would whistle and catcall me as they pulled away. The sexual harassment I experienced there is another story entirely — the point is, at work, my mental illness and I were irrelevant. And from that, I grew; I learned to take care of myself in ways that didn’t inconvenience anyone, draw unnecessary attention to myself, or interfere with the structures in place and the work which had to be done. McDonald’s was not a “safe space” for me, and that was how it should be; I was a small part of a big picture, and my feelings had no business influencing said big picture.

Those of us who need to work in order to support ourselves and pay tuition cannot afford to internalize the soft, self-centered mindset presented by our peers and customs folk at Haverford — had I gone to a manager and complained that I become anxious when the restaurant is busy or that hearing complaints from customers made me nervous, the manager would have concluded that this was simply not the right job for me. I would have gone home, and I would have been unable to pay the student contribution from summer work that is built into my financial aid package.

Before you encourage someone to practice “self care” in its current definition, think about in what situations this is actually useful or feasible advice — this extends to life at Haverford as well; since I work three campus jobs, I only have enough time on many days to go to class, go to work, and do my homework. I’m grateful to have worked at McDonald’s: It taught me how better to handle my anxiety and how to put myself last in the name of efficiency and a common goal. McDonald’s strengthened my character, my work ethic, and expanded my capacity for resilience, valuable lessons which could not be learned in the “safe spaces” of Haverford’s campus. We must remember that putting oneself first is the essence of privilege, and that, in order to grow, we must leave this selfish mindset behind.

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Swoon

119 People Reveal How The Pandemic Has Affected Their Love Lives, And Honestly... Relatable

"I haven't been able to get out of the 'talking phase' with anyone."

The reality is, there's no part of life the pandemic hasn't affected. Whether it's your work life, your home life, your social life, or your love life, coronavirus (COVID-19) is wreaking havoc on just about everything — not to mention people's health.

When it comes to romance, in particular, people are all handling things differently and there's no "right way" of making it through, regardless of your relationship status (single, taken, married, divorced, you name it). So, some of Swoon's creators sought out to hear from various individuals on how exactly their love lives have been affected since quarantine began.

Keep Reading... Show less

Megan Thee Stallion and Cardi B just dropped the hottest summer single yet. It's called "WAP" and we're going to get into all the intoxicating lyrics.

This song empowers females and their sexuality. These women put the ridiculous music industry female beef to bed, and I mean tucked away in a coma.

Keep Reading... Show less
Featured

How To Write Down The Holy Grail Recipe Everyone Begs You To Make

Because everyone has a signature cocktail, cake, or pasta they bring to every potluck.

NBC

From back when I used to bring my mom's classic white chocolate chip cookies to preschool on my birthday to now stirring up my signature tequila cocktails at every friends' barbecue, I've always had a couple of standby recipes in my culinary rotation.

Keep Reading... Show less
Adulting

Meet My Cat: Cheshire, The Stray Turned House Cat Who Lives in Michigan

I never considered myself a cat person, but Chess immediately stole my heart.

Madelyn Darbonne

In 2016, a stray cat gave birth to a litter of three grey kittens on my aunt and uncle's property. I had never considered myself to be much of a cat person, but these furballs immediately stole my heart. I got to watch them grow up until they were old enough to leave their mother's side.

Keep Reading... Show less
Featured

How To Binge-Watch A TV Show —And Then Write A Review About It

Writing your favorite and least favorite things about a show could not be more fun.

Photo by Mollie Sivaram on Unsplash

Looking for a new show to binge? Stop scrolling through your options and listen.

Sometimes a good show doesn't come down to the genre or the actors involved, it comes down to the fact that it is simply a GOOD show. If any of these things sound appealing to you, you should definitely watch.

Keep Reading... Show less
Health and Wellness

11 Reasons Why Getting A Cat Is The Best Thing You Can Do For Your Mental Health

Cats may mess up your puzzles but they'll always love you unconditionally — as long as you have some catnip, that is.

Scout Guarino

Alright, everyone, it's time to stop spreading the rumor that all cats are mean, aloof, and hate everyone. Like dogs, each cat has its own personality and tendencies. Some like a lot of attention, some like less — each person has to find the right cat for them. As for me, my cats Bienfu and Reptar have seen me at my worst, but they've also helped pull me out of it. They're a constant in my life and they give me the strength to get through the day in spite of my depression, and there's even scientific evidence to support it!

Keep Reading... Show less

I've been bleaching my hair since I was in seventh grade. Yes, you read that correctly, seventh grade. That's nearly 10 years of maintaining a very light shade of blonde that too-often brings about dryness and brittle strands.

Keep Reading... Show less

Chances are if you're here, you're probably interested in writing an open letter. Yay! We're excited to have you.

Of course, not all open letters are created equal. In fact, there's a recipe to writing one for Odyssey that'll get featured on one of our many verticals. When it comes to Swoon specifically (for those new around here, that's our dating and relationships vertical), we receive dozens of open letters each month, many of which are all very similar.

Keep Reading... Show less

With a new phone comes great responsibility: Do not break it! And the best way to do that is with a case. However, picking a case can be a challenge. No need to fret, I am here to help break down some of the best cases for the new iPhone SE 2020. Honestly, I think it's going to be impossible to choose!

Keep Reading... Show less

To some who have been out of the dating world for a while, it can be hard to get back into the swing of things after being single for some time. So, I asked 26 people what they think is important to know before looking for love again, here's what they had to say.

Keep Reading... Show less
Facebook Comments