5 Painful Lessons I Learned From The Client From Hell
Start writing a post
Health Wellness

5 Painful Lessons I Learned From The Client From Hell

I wanted to learn. I wanted to grow and gain new skills. I got some of that. I stretched myself to stick it out to be able to get those things and for that I am pleased. But if I could do it over, I would get every experience out of the experience.

5 Painful Lessons I Learned From The Client From Hell

2018 to 2019 has been a lesson for the books professionally. There are narcissists and then there are pathological narcissists and this client was the latter. The company has a particular credo and work ethic that believe in scaring its employees into accomplishing company goals for its stakeholders. When you mix this with a pathological narcissist, this combined with archaic processes means you get the perfect storm. But here are 5 things I have learned and hope that I would be able to come through should I ever come across again. Together with a wonderful peacemaker solution, I have come to understand where I went wrong.

Lesson 1: Trust your instinct when it tells you something is not quite right

The first phone conversation with the client was one week before I officially started with the company. This conversation was quite unpleasant where she proceeded to rip apart my predecessor. How dumb they were, what her expectations were. I gave her the benefit of the doubt because I thought maybe it was just a bad experience and a mismatch and with me, it would be different.

She spent 45 minutes laying out her memorandum as a perfectionist would, laying out that any delivery short of this would be a problem. I got off the call and realized "this was going to be a difficult client" but I could turn things around. I knew she was going to be a difficult client but I still took the job. I did it for my kids. My son was in the beginning of his journey and I needed robust insurance, not the insurance I had which covered nothing

Lesson 2: Always, always, always stick to the process—it's there for a reason

So one of the very first things the client asked for was to sign off on every final document. This was outside of the normal process but there was no SOP that stated that this could not be done.

Such a rookie mistake.

Since such a high standard had been set and the gauntlet thrown, knowing my predecessor was fired two weeks after I started, My team and I did as we were asked. I did not know the company processes well enough to say that this was a deviation to the process but leaned on the expertise of my counterparts and team members. But it did not sit well with me this change and I should have stuck with the process I knew to be true.

Lesson 3: Don't allow anyone to disrespect of verbally abuse you

You are there to perform a job. You get paid to perform that job and no one no matter how disappointed they are, or how much you were unable to meet their ridiculous expectations has the right to demean, disrespect or bully you.

Lesson 4: Speak up more

Speak up does not always have to be through your voice. For example, your resignation can speak louder than any words could ever speak.

Lesson 5: If there's something specific you want from a project, make damn sure you get it

I wanted to learn. I wanted to grow and gain new skills. I got some of that. I stretched myself to stick it out to be able to get those things and for that I am pleased. But if I could do it over, I would get every experience out of the experience.

I hope this will help you when you are going through a difficult circumstance.

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
the beatles
Wikipedia Commons

For as long as I can remember, I have been listening to The Beatles. Every year, my mom would appropriately blast “Birthday” on anyone’s birthday. I knew all of the words to “Back In The U.S.S.R” by the time I was 5 (Even though I had no idea what or where the U.S.S.R was). I grew up with John, Paul, George, and Ringo instead Justin, JC, Joey, Chris and Lance (I had to google N*SYNC to remember their names). The highlight of my short life was Paul McCartney in concert twice. I’m not someone to “fangirl” but those days I fangirled hard. The music of The Beatles has gotten me through everything. Their songs have brought me more joy, peace, and comfort. I can listen to them in any situation and find what I need. Here are the best lyrics from The Beatles for every and any occasion.

Keep Reading...Show less
Being Invisible The Best Super Power

The best superpower ever? Being invisible of course. Imagine just being able to go from seen to unseen on a dime. Who wouldn't want to have the opportunity to be invisible? Superman and Batman have nothing on being invisible with their superhero abilities. Here are some things that you could do while being invisible, because being invisible can benefit your social life too.

Keep Reading...Show less

19 Lessons I'll Never Forget from Growing Up In a Small Town

There have been many lessons learned.

houses under green sky
Photo by Alev Takil on Unsplash

Small towns certainly have their pros and cons. Many people who grow up in small towns find themselves counting the days until they get to escape their roots and plant new ones in bigger, "better" places. And that's fine. I'd be lying if I said I hadn't thought those same thoughts before too. We all have, but they say it's important to remember where you came from. When I think about where I come from, I can't help having an overwhelming feeling of gratitude for my roots. Being from a small town has taught me so many important lessons that I will carry with me for the rest of my life.

Keep Reading...Show less
​a woman sitting at a table having a coffee

I can't say "thank you" enough to express how grateful I am for you coming into my life. You have made such a huge impact on my life. I would not be the person I am today without you and I know that you will keep inspiring me to become an even better version of myself.

Keep Reading...Show less
Student Life

Waitlisted for a College Class? Here's What to Do!

Dealing with the inevitable realities of college life.

college students waiting in a long line in the hallway

Course registration at college can be a big hassle and is almost never talked about. Classes you want to take fill up before you get a chance to register. You might change your mind about a class you want to take and must struggle to find another class to fit in the same time period. You also have to make sure no classes clash by time. Like I said, it's a big hassle.

This semester, I was waitlisted for two classes. Most people in this situation, especially first years, freak out because they don't know what to do. Here is what you should do when this happens.

Keep Reading...Show less

Subscribe to Our Newsletter

Facebook Comments