Yall it really isn't that hard. Etiquette is quite simple and we have a process that makes it even simpler!!! I promise we did not spend time training with this new system for no reason.

First of all, PLEASE, get off your phone and have an idea of what you want, esp when you see a line behind you. Thank you. I understand you may be ordering from others not with you and that is okay. That is the only necessary time to have your phone out as a distraction.

Second, when we ask for your name, BY ALL MEANS, give us a dang name. Don't look confused and for the love of all things good do not just ignore us and proceed to order. We will ask again. Also, I do not need your full name.

Just one name works, I promise. We just want to be friendly and it's the easiest way to verify you are receiving the correct order. You would be shocked to know what crazy descriptors employees put for your vehicle, like for real why does a gray sedan pull up to my window with the description of a black SUV?

Next, it does not matter if you do not know the dang number for the meal. We know our menu and we also have a picture of all the foods in front of us. Just tell us what you want and how many. You can't just order a nugget or strip meal. We need to know a quantity.

Also, all meals come with a drink!!! Please, I beg you, comprehend the fact that "just a sandwich" is an entree. You can order an entree with a side. Just simply say that. Do not say meal with the "oh, but no drink". It's annoying and the grill guys can't efficiently make your sandwich when it gets deleted over and over because I have to re-do the order.

Also, please do not say "yes I would like a drink with that". Instead, tell me specifically which kind! If you say Coke I will presume to ask you which kind. We sell multiple types of "Coke". We also sell Sweet Tea, Lemonade, Powerade, etc. Just saying you would like a "small drink" gets me nowhere and makes your order process longer than need be.

When you finish ordering, kindly let us know which sauces and how many you would like. We also ask this question for a valid reason. I cannot guess what odd combination you enjoy your meal.

I also cannot read your mind and know how many you need. Why someone needs fifteen sauces for one sandwich and one fry is beyond me. However, if you are not specific we only give one per entree and I'd hate to ruin your day because I follow my company's policy.

Also, we despise when you ask at the window. As you order, you know what you want and how many. Tell your order taker, please. It really speeds up the process and makes everyone's job so much better.

Don't get me wrong. I really love my job. I, along with a majority of my coworkers, just wish we could scream these out on the daily as they happen. Going through the drive-thru really is not a hard task. We have worked so hard to create a wonderful system that eliminates all of the said problems. Just work with us and oh my goodness you'll be amazed at how smoothly the process goes.