7. The lines and register problems? I can't control that | The Odyssey Online
Start writing a post
Lifestyle

8 Helpful Tips For SomeoneĀ  Who Doesn't Work In Customer Service

It really doesn't bother me that you're taking your business elsewhere

359
8 Helpful Tips For SomeoneĀ  Who Doesn't Work In Customer Service
https://pixabay.com/en/reception-woman-secretary-2507752/

I started working at Kmart when I was in tenth grade. It is now three years later, and I've moved from being a cashier to a Service Desk and Checkout Supervisor. That face you see when you walk into the store, the one you go to when you need a return handled, the girl who answers the phone and deals with the general bitchiness...that's me. I've worked at "The Desk" as we so lovingly call it, and it has shown me how much people really suck, and that's why I'm sharing with you some helpful tips that I've learned over the years.

1. Store Policy? Yeah.. I don't control that

Giphy

Kmart (or any major box store) is ran by a bunch of people above me who make rules that don't really make sense, but sadly I must follow them. I don't wake up every morning and think "Man, I'm really going to ruin this guys day today." Honestly, I really don't care that much, I'm just telling you what I have to.

2. But if I can bend a rule for you (without losing my job) I most likely will

Giphy

If you're nice to me, and don't cuss me out for every reason under the sun, I will try my best to help you. I really don't hate you, and I don't want you to be miserable. I know the return policy, and the points system like the back of my hand. If their is something I can do to help you, I do it.

3. Speaking of the point system..Ā 

Giphy

For those of you unfamiliar with Kmart, there is a reward system for members of the store. You earn points to use as money in the store, and as you can imagine it causes a lot of problems. Like most rules or sales, there are loopholes to everything. And because of that, customers can often lose points or feel scammed by the system. I'm here to tell you: We know the system sucks, and trust me, we understand why you get mad. And like I said, we try to help you. But we don't write the rules or determine how many points you have. Therefore, it is not our fault that you only have 36 cents instead of 11 dollars.

4. Like most things in life: Read the fine print

Giphy

That sale that seems great? It is. But only if you play by our rules and meet the requirements. Yeah, you will get that much back in points, but it won't be tomorrow. Think of the timing of the sale. If it's a month before Christmas, we are going to want you to come back and spend more money for Christmas, so those points are obviously going to come around Christmas. Both parties win, but you'd only catch that if you read the bottom line. Sorry

5. I answer the phone so much I have the greeting memorized in my sleepĀ 

Giphy

All jobs require you to have a greeting when you answer the phone, so even when I'm answering my cell phone it takes so much out of me not to say " Hi thank you for calling you friendly Kmart, this is Maggie, how can I help you?"

6. I get yelled at..a lot

Giphy

So anything you're going to say to me, about literally anything, is probably not going to phase me. I've been called every name under the sun, and then some. I've been told "I need to go to school to learn how to speak" and "You're a *****". I understand you're mad and upset. But I'm only doing what I can. So, please don't waste the energy.

7. The lines and register problems? I can't control that

Giphy

I am sorry the lines are so long, and that we only have one register open. I really can't control it, and my cashiers are trying their best. And I know the registers keep crashing, but like most things, it's up to the higher ups to get new ones. And they haven't.

8. Just remember.. I'm humanĀ 

Giphy

I really do everything I can to help you. I'm not a monster, if I can help you or do something to make your trip a little better, I try my best to do. I don't get paid enough to make you miserable, please don't think I try to be horrible. So next time you want to yell at your customer service worker, think twice.

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Relationships

Power of Love Letters

I don't think I say it enough...

443195
Illistrated image of a letter with 2 red hearts
StableDiffusion

To My Loving Boyfriend,

  • Thank you for all that you do for me
  • Thank you for working through disagreements with me
  • Thank you for always supporting me
  • I appreciate you more than words can express
  • You have helped me grow and become a better person
  • I can't wait to see where life takes us next
  • I promise to cherish every moment with you
  • Thank you for being my best friend and confidante
  • I love you and everything you do

To start off, here's something I don't say nearly enough: thank you. Thank you, thank you, thank you from the bottom of my heart. You do so much for me that I can't even put into words how much I appreciate everything you do - and have done - for me over the course of our relationship so far. While every couple has their fair share of tiffs and disagreements, thank you for getting through all of them with me and making us a better couple at the other end. With any argument, we don't just throw in the towel and say we're done, but we work towards a solution that puts us in a greater place each day. Thank you for always working with me and never giving up on us.

Keep Reading...Show less
Lifestyle

11 Signs You Grew Up In Hauppauge, NY

Because no one ever really leaves.

16620
Map of Hauppauge, New York
Google

Ah, yes, good old Hauppauge. We are that town in the dead center of Long Island that barely anyone knows how to pronounce unless they're from the town itself or live in a nearby area. Hauppauge is home to people of all kinds. We always have new families joining the community but honestly, the majority of the town is filled with people who never leave (high school alumni) and elders who have raised their kids here. Around the town, there are some just some landmarks and places that only the people of Hauppauge will ever understand the importance or even the annoyance of.

Keep Reading...Show less
Lifestyle

Moana's Top 10 Life Tips

"Moana" is filled with life lessons that involve far more than finding true love as many other Disney movies do.

41605
Animated image of a woman with long dark hair and tattoos
StableDiffusion

1. It's easy to be fooled by shiny things.

Digital image of shiny gemstones in cased in gold. shiny things StableDiffusion

Tamatoa created a liar filled with shiny things simply for the purpose of tricking fish to enter and become his food. He too experiences a lesson in how easy it is to be tricked by shiny things when Moana distracts him by covering herself in glowing algae so Maui can grab his hook.

Keep Reading...Show less
Student Life

7 Types Of Students You Will Meet In College

You wish you could be #5, but you know you're probably a #6.

21277
cool group of lazy college students in class
StableDiffusion

There are thousands of universities around the world, and each school boasts its own traditions and slogans. Some schools pride themselves on sports, while others emphasize their research facilities. While there is a myriad of differences among each and every school, there will always these seven types of students in class.

Keep Reading...Show less
Featured

15 Rhyme Without Reason Greek Life Function Ideas

When you have no ideas for what to wear to this date function

321718
A dog and a frog
Healthy Pets

I am going to a rhyme without reason date function and I have looked at so many different rhyming words and I figured there need to be a new list of words. At these functions, there are usually at least two rockers and boxers and an umpteenth amount of dogs and frogs. I have come up with a list of creative and unique ideas for these functions.

If you like what you see, get a shopping cart going with these costumes.

Keep Reading...Show less

Subscribe to Our Newsletter

Facebook Comments