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10 Struggles You Know to Be True If You've Worked in Customer Service

You need to have a thick skin in this line of work.

Belle Ross

Jul 03, 2019

DePaul University

10 Struggles You Know to Be True If You've Worked in Customer Service

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Customer service: arguably the worst industry in terms of human interaction. From the Starbucks barista behind the counter, the helpline representative on the phone, to the Lowe's employee helping you find that wrench, it's just miserable across the board. Nobody actually likes working in customer service, even if they say they do. That B.S response of, "I just love working with others and helping people find solutions to their problems," is a complete and utter lie. Honestly, props to all of us who been through it all, because trust me, it's hard to motivate yourself to go to work each day. If you've worked in customer service, here are just a few struggles you can relate to...

1. That middle-aged mom who you know is gonna ask to speak to the manager

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Pro tip: 9/10 times, these women will sport this haircut and/or will have names like Karen, Diane, Sharon, or Tammy. Beware.

2. Never knowing your work hours far enough in advance

Oh your friends want to take a road trip in two weekends? Too bad you don't know your work schedule that far out. Good luck asking off!

3. You have a hiding spot somewhere in the back away from coworkers & customers

Don't lie, on your second or third day you scouted a secret corner where no one can find you. Check your phone, take a breather, but whatever happens, don't get blow your cover!

4. When the customer thinks they know more than you

Oh, I'm sorry? I wasn't aware that you also worked here? Please don't tell me how to do MY job, thanks.

5. Entitled customers assuming they're better than you

Like, excuse me? Who do you think you are? I will not "fetch you" a new size or pickup that dirty napkin you just threw at me. We are human beings, just like you.

6. When the store closes at 10PM and someone walks in at 9:58PM

NOW? YOU PICK NOW TO COME IN?!

7. Customers who ask for a suggestion and they end up ordering something completely different

So you asked for my opinion because...?

8. Dealing with people who demand their money back AFTER they've finished consuming their food or drink

"I really just didn't like this". B*TCH YOU DRANK THE WHOLE THING THO.

9. You best be on time to your shift, or else

Working an office job? Showing up a few minutes late to your desk won't do much harm. But if you so much as clock in at 9:03 instead of 9:00, you best be prepared to face the wrath of Satan.

10. Being asked the most stupid, senseless questions

Does the sugar-free ice cream contain sugar? Will this 2 month old expired coupon still count? Do you guys sell _____ here?

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This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.

Lifestyle

Cool Off with These 8 Beers!

North Carolina State University

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Summer is hot and humid, and it's almost like summer was made specifically to drink the refreshing, cold, crisp wonderful, delicious, nutritious nectar of the gods. Which is none other than beer; wonderful cold beer. With summer playing peek-a-boo around the corner while we finish up this semester, it's time to discuss the only important part of summer. And if you haven't already guessed, it's beer. There are few things I take more seriously than my beer, in order are: sports... and beer. Here are my favorite summer brews:

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Lifestyle

New England Summers Are The BEST Summers

Why you should spend your next summer in New England.

Saint Joseph's University

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Three years ago, I chose to attend college in Philadelphia, approximately 360 miles away from my small town in New Hampshire. I have learned many valuable lessons away from home, and have thoroughly enjoyed my time spent in Pennsylvania. One thing that my experience has taught me, however, is that it is absolutely impossible to beat a New England summer.

You cannot beat the beach. Believe it or not (which many people may not), New England has a long and beautiful coastline. Most of my high school summers were spent sitting on the Wall at Hampton Beach, getting sunburnt and eating Acai bowls from The Secret Spot. The Wall was the place to be both during the day and at night. We begin our days there with a KB's bagel and coffee, and end them with pizza and ice cream. It’s not a New England summer without that 4 p.m. text from someone, “Who wants to meet at the Wall tonight?” Nighttime is for Tripoli’s Pizza, the sound of waves, and wishes on shooting stars. Wednesday nights are especially important, as those are the nights that Hampton Beach sets off the weekly firework display.

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Recommended for you

10 Struggles You Know to Be True If You've Worked in Customer Service

You need to have a thick skin in this line of work.

1. That middle-aged mom who you know is gonna ask to speak to the manager

2. Never knowing your work hours far enough in advance

3. You have a hiding spot somewhere in the back away from coworkers & customers

4. When the customer thinks they know more than you

5. Entitled customers assuming they're better than you

6. When the store closes at 10PM and someone walks in at 9:58PM

7. Customers who ask for a suggestion and they end up ordering something completely different

8. Dealing with people who demand their money back AFTER they've finished consuming their food or drink

9. You best be on time to your shift, or else

10. Being asked the most stupid, senseless questions

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Cool Off with These 8 Beers!

Coors Light Summer Brew:

Leinenkugel Summer Shandy

Leinenkugel Sunset Wheat

Sam Adams Summer Ale

Hell or High Watermelon

Blue Moon Summer Honey

LandShark Lager

Corona

75 degrees and sunny, plus, no humidity. I mean do I really need to say more?

Perfect Weather

You'll get an effortless tan

You can exercise with a view

You don't have to worry about bug bites

In n Out all day, every day

We have outdoor concerts

We live where people vacation

Because let's be honest, we all use lyrics.

1. “Don’t get too close, it’s dark inside. It's where my demons hide.”

2. “Tonight, we are young.”

3. “Cuz I may be bad, but I’m perfectly good at it.”

4. “Tell me how they got that pretty little face on that pretty little frame.”

5. “I can’t wait to fall in love with you, you can’t wait to fall in love with me.”

6. “Sweatpants, hair tied, chillin with no makeup on.”

7. “Why you so obsessed with me?”

8. “We ain’t ever getting older.”

9. “I didn’t know that I was starving until I tasted you.”

10. “Didn’t they tell you I’m a savage?"

11. “I’m gonna make you miss me.”

12. "Cheers to the freakin weekend.”

13. “Love’s a game. Wanna play?”

14. “You don’t know about me, but I bet you want to.”

15. “Let’s set each other’s lonely nights, Be each other’s paradise.”

16. “Trippin’ on skies, sippin’ waterfalls."

17. “Wish we could turn back time, to the good old days.”

18. “But you will remember me for centuries.”

19. “Something about you makes me feel like a dangerous woman."

20. “Don’t act like it’s a bad thing to fall in love with me.”

21. “Darling, I’m a nightmare dressed like a daydream.”

22. “Find me where the wild things are.”

23. “I’m high on lovin’ you.”

24. “If you’re gonna be somebody’s heartbreak, somebody’s mistake, if you’re gonna be somebody’s first time, somebody’s last time, be mine.”

25. “Don’t be afraid to take the road less traveled on.”

Everything Bruce says in his classic rock songs.

1. "Talk about a dream Try to make it real You wake up in the night With a fear so real Spend your life waiting For a moment that just don't come Well don't waste your time waiting." (Badlands)

2. "It's a town full of losers/ I'm pulling out of here to win" (Thunder Road)

3. "You've got to learn to live with what you can't rise above" (Tunnel of Love)

4. "I got something in my heart/ I been waitin' to give/ I got a life I wanna start/ One I been waitin' to live" (Leah)

5. “God have mercy on the man/ Who doubts what he’s sure of” (Brilliant Disguise)

7. “Is a dream a lie when it don’t come true, or is it something worse?” (The River)

Why you should spend your next summer in New England.

Want to know more about summer destinations?

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1. "Talk about a dream
Try to make it real
You wake up in the night
With a fear so real
Spend your life waiting
For a moment that just don't come
Well don't waste your time waiting." (Badlands)