1. Please for the love that's all good in this world, do not go through the drive thru if it's your first time at Smoothie King
Visual representation of what the employees look like when the customer tells us "Give me a minute, it's my first time here I'm going to look over the menu." First of all, we have over thirty smoothies, all with descriptions of what's in each smoothie not to mention the enhancer menu. Just please come inside and look at the menu and order when you are ready. Because by looking over the menu in your car, you just push back the line and more often than not there are two cars behind.
2. Our Friday Specials include two different prices.
The medium smoothies with a Golden MR (Meal Replacement) are $6 meanwhile the rest are $5. Do not pull up to the window wondering why your smoothie is $6.50 when you ordered a Hulk or something protein based
3. We know, we should include the order online function on the app.
If I had a dollar for every time someone told me we should add online ordering, I'd be able to buy my own Smoothie King location. The matter of the fact is yes, we know a lot of other busy places do it as well but have to understand that lots of their things are already premade meanwhile making a smoothie takes a lot more effort. You have to make sure it's not too watery, it's not too thick etc.
4. Check your coupon location before using a coupon.
Some Smoothie Kings don't use certain apps, you can't get mad at us for you not reading your coupon carefully. It's frustrating for us just as much as you when you order 2 smoothies because you have a buy one get one free and you end up only taking one because your coupon doesn't work at a location or is expired.
5. Friday is the busiest day of the week for us, be kind and considerate when coming in.
Friday shifts are hectic everywhere. We have all four blenders going off at once, all the fruits, ice, juices, enhancers, and powders are low, and there's no time to wash the dirty dishes in the back. It may take more than two minutes for us to get you your smoothie but understand that we are trying our best.
6. Tips are greatly appreciated.
It's understandable, most of the customers are college students are tight on money but leaving your change even if it is the coins is enough for us. It eventually adds up. We appreciate whatever we can get, be it twenty five cents or be it a dollar.
7. Order like this: Smoothie choice, size, add on (if desired)
I can't tell you how many times I have listened to a customer tell me their smoothie then add enhancers, take out ingredients and substitute certain things before telling me the size they want. I can't customize the order without knowing the size first.
8. Employees when they hear customers say obscene things to each other when at the drive thru window
Listen, I know you gotta talk to your pals about the crazy party that night and about how much Brad is sending mixed signals, but just know that we, the employees, are also listening to your rant. Not because we're nosy, I mean sometimes, but we can't turn off our headset...so just be aware.
9. Again, please, I beg of you, do not come in ten minutes before closing time.
Okay, listen, we enjoy having customers, it is what keeps the chain running, but we are ten minutes from closing, meaning most of our dishes, powders, blenders, sinks, trash bins, are cleaned. AND if you don't know what you're ordering yet, oh my goodness help us all.
10. Add different things to your smoothies, be spontaneous, you may discover your all time favorite smoothie.
Sometimes you may find that adding something weird to your smoothie actually tastes pretty good. When you leave the store, the employees will sometimes taste the contortion you just made and sometimes we like it too.
11. Please take these into consideration because it will make our lives a whole lot easier.
If the customer is happy and ready to order, so are we. Enjoy your smoothie, your day, and visit us again soon!
