If you didn't already know, 911 dispatchers (i.e., the people who answer the phone when you call 911 and simultaneously inform the officers, ambulances and fire vehicles what's going on and where to go) are considered clerical workers in terms of benefits, salary, and retirement (the same as secretaries, record-keepers, and administrative assistants). Even though they are literally first responders trained to direct emergency response and administer lifesaving emergency medical instructions--all over the phone--to panicked citizens. Emergency telecommunicators are essential to public safety and deserving of reclassification. First responders should be treated as first responders.