It never fails, some way or another when you have a new hire, all the outrageous customer stories are told. You do not want to be the person that is put in that story time. We have customers we adore, we see them regularly, or they just are warm and kind. We have funny customers too or customers who at least try to be funny (with jokes we have heard hundreds of times). Or you could even be one of the people that complains about prices, but still buys all of the stuff. So if you can be any of those customers, why be the one who we remember screaming at us?
Recently, I had an experience where a customer screamed at me near our main entrance. I could not even talk to this person, for I was using my normal tone of voice and they were yelling. It had felt as though they would not give me a chance to explain or talk and of course, whenever they did hear what I had to say this only increased their anger and volume.
This person could have potentially ruined my night, especially if I was a new hire. However, it became a moment where I was trying not to laugh at how outrageous the entire situation was. I felt as if I was on "What Would You Do?" or "Punk'd". I kept on asking myself, "if this was recorded and put on the internet, would they be embarrassed?" and "would I be ridiculed for the way I am handling it?".
The sad part is that this is only the most recent incident. There are many horror stories of customers that could be told by me or my coworkers. I understand there are things that can happen to ruin an experience, but if you talk to us nicely we will be more than happy to fix it.
So do not be that customer that is talked about months later during horrific customer story time. Be the customer that is mentioned after your visit for how nice you are. Or be a customer that is never mentioned at all because you come in and act like a normal human.