During the holidays everyone is in such a rush to find great things at great prices, but not everyone remembers that retail workers are (most of the time) trying their best.
Today at work I spent 30 minutes with a customer just to ensure that I was able to provide the right item for her, even though we didn't have it in store. I tried to order it online for her, but it was sold out there as well. After that, I tried to process an order through the company's inventory but even that didn't work. After that, I finally was able to find the item after I called one of our stores in New Jersey. I work in Virginia. It's not hard to be nice to your customer if they are nice to you too.
Even if a customer isn't nice to me, I still try my absolute best to provide the best experience for the shopper because I'm an ambassador for the brand.
Please, don't yell at me because your favorite pair of sunglasses from 2003 has been discontinued for 12 years and you were hoping they'd make a comeback to the store. That truly isn't my job. I'm here to help and assist you, but I truthfully cannot produce your year 2003 sunglasses in the backroom of my store.
During the holidays retail workers are working to provide a good service for you, when instead they could be with their families.
Retail workers are people too, and just because they stand behind a cash-wrap, that doesn't mean that they are any less deserving of your respect.
When a customer says thank you to me, I genuinely am more than welcome to be of assistance, but if you yell at me because I can't give you that brand new item for 75% off because it's not part of the sale, I'm sorry that all you care about is your material items.