But it's important for the assistant to remain compliant too. If the voice assistant continues to misuse the system, problems can arise. So what are some of the common mistakes voice assistants make? Following are the top five mistakes in using a voice assistant in retail.

The voice assistant needs to know the system inside out. The assistant should be able to input and receive data from the CRM system, understand the company's software requirements and be able to work seamlessly with the voice assistant on the front line. If you aren't certain about the software and how your voice assistant will interface with it, you might want to consider having a third party to help in the integration process. It should be easy for the assistant to simply select the departments to work on and enter the data. Otherwise, you'll be spending time adjusting the settings to the point where the voice assistant is still having difficulties.

The voice assistant should always be on call. Scheduling voice calls should be as simple and user friendly as possible. If a voice assistant cannot answer calls on time, there will be trouble down the road. Even if you are employing a team of voice assistants, training them to use common procedures like the distribution of memos, sending fax documents and so forth should be taught during initial training sessions. Train them not to take long breaks or to return phone calls promptly.

Communication should be at a 100% level of competence. There should never be a communication problem between the voice assistant and the CRM vendor. This can lead to major problems that can stall progress. When shopping for voice assistants, look for those that have been certified by calling the vendor and asking for further information.

A good retail voice assistant must be knowledgeable about the products that are being distributed. This way, your assistant will know how to handle questions about the software used with the software package, the installation process, upgrades, etc. As your assistant learns more about each product, she/he should be able to answer questions and clarify features and benefits of that particular product. Your assistant should not recommend products based on their own experiences, but should base recommendations on her knowledge.

Good training will help the voice assistant communicate effectively with customers. This means that your assistant will be able to answer customer questions and help the customer plan his/her retail strategy. Voice assistants in retail need to understand the basic sales process and learn how to follow up after a sale has been completed. For instance, if a customer purchases a pen and no one is at the counter, the voice assistant should be able to call and let the salesperson know where the pen is. Once the customer is at the counter, the voice assistant should also be able to help the customer find any necessary paper work and keep the customer informed of the status of their purchase.

If your retail voice assistant is having difficulty with basic sales skills, then you may want to consider having him/her take a voice assistant training course. There are many courses available and most of them are offered online. Training courses will teach your assistant the skills needed to be effective at dealing with both customers and representatives. Some of these training courses teach accent and tone, proper communication, basic presentation skills, cold calling, selling and many other important skills needed to be successful as a voice assistant in retail.