When my parents came to Long Beach at the end of the semester to help me pack up my stuff and head home, we decided to play tourists for a week. We bought tickets to California Adventures and Disneyland, as well as buying season passes to Universal Studios. We bought the season passes so we could go when ever my parents came to visit me at school.
The main attraction that we were most excited for was Harry Potter World. We got wands and Butter Beer, then went on the two rides they had. We had a great time there so we went back again a couple days later. This time when we went on the ride that's located inside the castle the workers asked my mom to step off to the side.
Right outside of the ropes was a row of seats. When my mom asked what was going on the worker asked her to take a seat to make sure my mom would fit on a ride that she had been on before. I had never seen my mother so hurt and humiliated by what they did to her.
I was absolutely infuriated.
The seats they had her sit in, to test if she was too fat, were completely visible by other guests waiting in line. The workers not only publicly addressed my mother's weight in front of everyone, but had she been deemed too fat to ride, she would have had to walk away from the ride in full view, front and center, of every single person there.
Like I mentioned, we had been there a few days before and my mom fit on the ride no problem. They hadn't pulled her aside and embarrass her in front of everybody. They didn't deny her entry when she tried to go on the ride, because the workers knew what the ride held and knew, without having to embarrass my mother, that she would fit on the ride.
Who ever came up with the procedure for when a guest is too big for the ride must have known the placement of the seats was in the eye of everyone in line. They would have known that anyone that was turned away would be humiliated, because nobody could possibly be so thoughtless to think having the seats to test out if someone was too big or small right outside the line, visible to everybody in line, was a good idea.
They humiliated her because they thought she was too fat when she wasn't.
But let's forget the side of this that is personal. One-third of the American population can be classified as over-weight. Over 137,000 people visit Universal Studios a day, and if only ten percent of those people visit Harry Potter World, they'd be sending away and an embarrassing amount of nearly 4,000 people a day. (137,000 x 0.10= 13,700 x 0.33= 4,521).
That's over 4,000 people being forced to be measured how fat they are in front of everybody waiting in line, a day. That's over four thousand people that not only feel crushed because they couldn't ride an attraction that they waited in line for over an hour to ride, but they are publicly humiliated because some 'big wig' at Universal Studios doesn't care if the person too fat for the ride is embarrassed.
Why don't they have the tester seats behind some wall so it's not in the open? Why don't they have a curtain or something so the people that are too big for the ride aren't completely humiliated in front of everyone?
The person that set up the layout knew that at least four thousand people a day wouldn't be allowed to enjoy the ride. And instead of telling them in a discrete way, they decided to fat shame them.
Bravo Universal Studios, bravo.